IBM and ServiceNow: A New Partnership and What It Means

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An exciting, new integrated solution from IBM and ServiceNow.

IBM and ServiceNow recently announced a new partnership focused on modernizing our clients' IT processes. By bringing IBM Watson AIOps and ServiceNow's IT Service Management (ITSM) and IT Operations Management (ITOM) offerings together in an integrated solution, supported by IBM Services’ expertise in enterprise transformation, we are applying leading AI capabilities from IBM Watson into the workflows and data captured in ServiceNow's Now Platform. By applying patent-pending Watson AI to incidents in ServiceNow, customers will leverage automation to decrease time spent on maintenance and will ultimately be able to reduce the overall number of incidents that occur. 

The Journey to AIOps

IBM is excited to partner with ServiceNow around the opportunity to deliver a great Watson AIOps experience in ServiceNow. The power of this integrated solution is in giving IT teams a shared and meaningful understanding of IT incidents, much more quickly:

  • IT teams often struggle in getting across their disparate data silos to form a coherent point of view on an incident, hindering a quick, confident response.
  • In our integrated solution, Watson AIOps uses data from incidents to generate insights and prescriptive recommendations that could otherwise take an IT administrator hours to achieve manually.
  • These AI-generated insights and recommendations land inside the powerful business process models and tools within ServiceNow, capturing the outage with the context of a single source of truth.

This integrated solution allows IT teams to adopt AI in familiar IT process models, significantly reducing time spent on operations while improving outcomes. IBM Services will help clients adopt Watson AIOps and ServiceNow, speeding their transformation and ability to seize value.

Take the next step

Building on this partnership, IBM is proud to launch our AIOps Elite team, a team of data scientists working to apply AI inside IT organizations, growing IT's presence as a trusted partner. Remediating and reducing incidents is one of the first use cases that IT teams will tackle by applying AI and automation. Our AIOps Elite team will work with IT organizations to leverage AI incrementally, with trust and transparency, accelerating IT to modern digital operations management. These essential skills, combined with the capabilities in Watson AIOps, represent a highly effective solution designed to deliver the agility, risk reduction and cost savings promised by adopting AIOps.

This announcement reflects an exciting expansion of the relationship between IBM and ServiceNow and a great opportunity for organizations and teams considering AIOps to take the next step.

To learn more, register for our November 9, 2020 webinar.

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