Bringing AI and customer service together

Watson Assistant is AI for customer service

Build a full-service artificial intelligence chatbot that integrates to your CRM systems. Watson Assistant seamlessly automates tasks, shaving priceless minutes off each customer support interaction. Pair with AI search functionality to guide agents to the information needed to resolve customer queries, improving the customer and human agent experience. Couple conversational AI with speech-to-text capabilities, driven by machine learning, to improve first contact resolution for voice interactions. Best of all: allow your human agents to focus on higher value work, all while reducing costs and improving customer satisfaction.

Want to see what AI can do for your customer experience?

Looking to deploy a virtual agent?

See why IBM was named a Leader in the Magic Quadrant™ for Enterprise Conversational AI Platforms and go with a proven expert.

What conversational AI can do for your CRM

Proven use cases

Customer self-service

Reduce costs and improve customer retention. Streamline how you empower customers to resolve inquiries across channels — including web, messaging and voice.

Agent assist

Empower agents to respond to customer questions faster and with greater confidence. Use AI search to pull from internal knowledge base and automate workflows via web and mobile chat.

Contact center insights

Identify opportunities that might otherwise be missed with a text analytics platform. Help contact center supervisors gain actionable insights from calls, emails, chats and social media so they can properly align, resource, and prioritize your customer experience strategy.

Featured products

Ways to get started