Smarter than a chatbot

Watson Assistant is AI for customer service

Build a full-service AI assistant that your customers actually want to use. Seamlessly automate tasks, shaving priceless minutes off each interaction. Guide agents to the information needed to resolve inquriries, improving the customer and agent experience. Best of all: allow your teams to focus on higher value work, all while reducing costs.

What conversational AI can do for your business

Proven use cases

Customer self-service

cell phone with a chat on screen

Reduce costs and improve efficiency. Streamline how you empower customers to resolve inquiries across channels — including web, messaging and voice.

Agent assist


Empower agents to respond to customer questions faster and with greater confidence. Use AI search to pull from internal knowledge base and automate workflows via web and mobile chat.

Contact center insights

Screen with projected chart

Identify opportunities that might otherwise be missed with a text analytics platform. Help contact center supervisors gain actionable insights from calls, emails and chats so they can properly align, resource, and prioritize your customer experience strategy.

Featured products

IBM Watson Assistant

Watson Assistant is the industry-leading conversational AI platform that your customers, agents and employees actually want to use. With Watson Assistant, you can reduce costs, while improving the customer and agent experience — and achieve a 310% ROI over three years. And since it can be deployed in any cloud or on-premises environment, smarter AI for customer service is finally available wherever you need it.

IBM Watson Discovery

Watson Discovery is AI that speaks the language of your business. With market-leading AI search, like Watson Discovery, business can detect emerging trends, perform predictive analytics and gain operational insights. Use text analytics and natural language processing to break open data silos and retrieve specific answers to your questions, while also data mining to analyze and identify relationships buried in enterprise data.

IBM Watson Speech to Text

Watson Speech to Text uses AI to understand the customer voice and turn it into usable, searchable text in real time. Watson Speech to Text can enable your customers to converse seamlessly with your voice agent, transcribe call recordings for use in spotting trends or training issues, and speed live agent call resolution by supplying agents with relevant information as customers say it. Simply integrate Watson Speech to Text with Watson Assistant or Watson Discover to achieve stronger results.

Ways to get started