What can IBM Voice Gateway do for your business?

IBM® Voice Gateway helps enhance your call center operations by connecting to IBM Watson™ services. This software uses IBM Watson as a self-service agent to handle calls instead of a live contact center agent, or it can use IBM Watson to assist contact center agents in real-time.

Improve telephone-based customer service

Connect IBM Watson services to your telephone systems, allowing it to answer queries from callers, do call triage and transfer to appropriate agents if necessary.

Drive down costs

Reduce costs by using IBM Watson to handle some of your calls instead of call center agents.

Deployment flexibility

Connect seamlessly to the IBM Watson services in IBM Cloud from either an on-premises or cloud-based IBM Voice Gateway deployment.

See how it works

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