Digital Transformation – How to Differentiate and Create Competitive Advantage in the Digital Era
Over 60 years, Information Technology (IT) industry has and continues to transform organisations through digitising and automating tasks and processes. Starting with simple mathematical operations, IT has now evolved to highly complex algorithms that, for example, can compute and predict national demand for utility consumption every few minutes. A by-product of automation is data – […]
The government AI project has already begun
Public sector bodies around the world are already reaping the rewards of investing in AI technology. Originally published in NewStatesmen. By Ian Baker. The promise of artificial intelligence is no longer a nebulous concept on the horizon. The private sector is already exploiting its possibilities, and governments are following suit. We use the broad term […]
AI can help media companies gain competitive edge. It’s do or die!
Fundamentally, media and entertainment companies thrive by engaging audiences. However, in a world where, on average, adults check their phones 150 times per day, a frequency that rises to 300 times for teenagers* (*Director TV Personalisation, Sky UK, Sept 2018), true engagement – where the audience is invested in the experience and keen to return […]
AI: If it’s not in your call centre, how are you delivering the best customer service?
Here are a few tips on where to invest and how to get started with AI Be in no doubt, Artificial Intelligence is here, and it is changing everything, augmenting humans to achieve and deliver more. The reality is that AI is impacting our lives in many ways every day, sometimes visible, mostly unseen, and […]
Artificial Intelligence: a Step Change in Customer Engagement
Experience. It’s been the buzzword on everyone’s lips for some time. Media and entertainment (M&E) companies want to create new content, make it available anywhere, anytime (sometimes real time) and make it personal. Telecom businesses want to offer a different set of services, move away from commodities, and in doing so set themselves apart with […]
Artificial Intelligence to Analytics: How Wimbledon Extracts Value from Data
From artificial intelligence to analytics, Wimbledon has pioneering the use of technology to improve the fan and player experience. At the start of July, the grass was mown, the strawberries were picked and the AELTC was once again welcoming the world to SW19. Behind the scenes, we were busy too. Over 4 million match statistics were collected as […]
Retail Banks Must Get Smart With Artificial Intelligence
Retail banking is changing at a blistering pace. Online only challenger banks like Monzo have shot from 50,000 to 750,000 customers in little more than a year. Physical bank branches continue to close, meanwhile some 670 have already shut their doors this year, 879 last year, according to data from consumer rights organisation Which. Never, […]
Artificial Intelligence Bridges the Supply Chain Gap
Retail and consumer products companies continue to innovate in the area of customer engagement. It’s clear they believe if they don’t do this they’ll be left behind, or possibly even disrupted out of business altogether. At the same time, we continue to see significant investment in operations, including robotics and automation in distribution centres. But […]
Artificial Intelligence: New Possibilities for Government
Every company has customers that they care deeply about. Whether you are a retailer selling Italian furniture, an electronics company in China manufacturing the latest computer device, or an oil and gas company delivering oilfield services in Canada, customer is king. However, I would argue that the most important customer-company relationship is that between a […]
Top 5 Ecommerce Solutions Retailers Should Use in 2018
Retail has been changing dramatically over recent years, just this weekend I noticed another store in my local shopping centre has closed down. As consumers, we’re digitally savy, turning to our mobile phones to research items, purchase and expect goods to be on our door step within hours. Shoppers that buy both in-store and online have […]
IoT and AI at Marwell Zoo: How to Build a Better Bed
What do queues, zoos, and machine learning have in common? Watson IoT, of course! Marwell Zoo is building better beds for their animals with IoT and machine learning. Using Watson IoT Platform, the park’s keepers are working in tandem with IBM, designing a better way to reduce energy consumption. All while creating a more comfortable […]
Going Beyond Digital Transformation: The Public Sector
In today’s data economy, people, devices and systems are generating the data points to provide more opportunities for insight and connection than ever before. Data forms the lifeblood of any organization across both the private and public sector. While resources are in short supply and the need for cost efficiency is on the rise, this […]
Watson Summit London 2017: Highlights from the Festival of Disruption
Formula 1 cars, astronauts, more technology than you can poke a stick at and candy floss; lots of candy floss. These were just some of the highlights attendees were treated to at last week’s Watson Summit in London. In the five years that I’ve been working in the industry, I’ve honestly never seen so much […]