Artificial Intelligence

By Jean-Philippe Desbiolles on 11 May, 2021

New IBM Data: European businesses have accelerated the adoption of artificial intelligence due to the pandemic

New IBM Data: European businesses have accelerated the adoption of artificial intelligence due to the pandemic. UK slowly increases its adoption of artificial intelligence but lags behind Europe: do UK businesses risk losing out to their more tech-savvy neighbours? Artificial intelligence (AI) sits at the very heart of digital transformation; its increasing adoption is fundamentally […]

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By Sebastian Weir on 1 April, 2021

Operational Resilience in the Contact Centre: Leveraging AI to deliver Service Excellence

Operational Resilience in the Contact Centre: Leveraging AI to deliver Service Excellence   The rapid adoption of digital AI-infused engagement channels to deliver service continuity in Contact Centres is well known, but less known is how these channels can actually deliver even more value for traditionally cost and time intensive operations, these additional outputs include: […]

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By Claire Williams on 25 March, 2021

Four reasons your AI plan is failing (and how to fix them)

Despite billions of dollars spent on AI and digital-transformation programmes over the last twenty years, failure rates in delivering intended outcomes are now at about 75%. Three-quarters of these initiatives fail. Why? Because ideation is easy, and implementation is not. A good idea about how to use and automate data is not the same thing […]

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By Paul Farrell on 9 October, 2020

COVID-19 recovery with Artificial Intelligence

Accelerating COVID-19 recovery with Artificial Intelligence As organisations across Ireland are looking to move forward and apply the lessons learnt from the first wave of the pandemic, they are faced with an overwhelming amount of information from within their business. Or ironically, a lack of the information they actually need to solve problems and help […]

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By Mo Haghighi on 16 September, 2020

Code@Think – Build the skills you need to emerge smarter

Build the skills you need to emerge smarter at Code@Think If we’re going to emerge smarter from the challenges 2020 has thrown us, we’re going to need the best technology available – and, more importantly, the skills to manipulate it. We’re living through an era of transformation like no other. We’ve all experienced phenomenal change […]

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By Simon Edward on 10 September, 2020

How Think Digital Summit UK & Ireland 2020 can help us all Emerge Smarter

If you’d asked any of us a year ago where we’d be today, would we have even got close? Our current situation is not just changing the way we live and work, it’s also accelerating the pace of transformation – fast. And while it’s important to take these challenges in our stride, what we do […]

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By Bernard Marr and Moya Brannan on 7 July, 2020

Six crucial elements to adopt AI successfully

Artificial Intelligence (AI) is potentially the most powerful technology businesses have ever had access to. AI is not only transforming how businesses operate, but also the services and products they offer to their customers. In our experience, having worked with countless organisations on their AI and digital transformation strategies, there are barriers to successful adoption […]

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By Samuel Fry on 20 December, 2019

Artificial Intelligence to Create Art

Reflections on the Artists on Artificial Intelligence event, run by Lumen Art Projects at IBM Southbank on how to use artificial intelligence to create art. When technologists and artists challenge each other, we build more innovative experiences. This was the reason that IBM recently hosted a Lumen Art Projects event called ‘Artists on Artificial Intelligence’ […]

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By Samuel Fry on 3 October, 2019

Artists on Artificial Intelligence

IBM is working with Lumen Art Projects to develop knowledge sharing between artists and technologists. Companies everywhere are collaborating to solidify their competitive advantage. This is something that our report on ‘Becoming a Cognitive Enterprise’ describes, as companies are developing these collaborations as a way of reinventing their businesses, expanding their expertise or competing in […]

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By Jill Robinson on 14 August, 2019

IBM’s Internship programme is helping Marwell Zoo improve its recycling with smart technology

Marwell Zoo, home to more than 140 species in a range of innovative and sustainable exhibits, is owned by Marwell Wildlife, a global conservation charity. The zoo welcomes more than half a million visitors each year and wants to encourage them to help save the planet, too. “We all know we should recycle,” said Duncan […]

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By Arlene Helbert on 24 July, 2019

How AI is transforming the e-commerce customer experience

As little as ten years ago, most of us did not yet own a smartphone. The idea of self-driving cars, drones and augmented reality devices still seemed like the notions of far-fetched science fiction. Fast forward a decade, and few could have predicted how quickly the pace of innovation and change would increase. From Amazon […]

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By Alastair Rodgers on 19 July, 2019

What can retailers learn from Wimbledon’s fan engagement?

Like retailers, Wimbledon are in an industry going through unprecedented change where the ability to recognise – and address – market disruption is more critical than ever. Wimbledon are not only a sports tournament, they see themselves as a data-driven media business where being first to share insights and high video quality content is a […]

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By Chris Nott on 15 July, 2019

What can government learn from Wimbledon’s one chance to deliver?

In this third and final blog post on what government can learn from Wimbledon, I discuss how Wimbledon uses cloud to meet huge fluctuations in demand for its digital platforms and how it ensures its services are accessible for fans throughout The Championships.  My previous posts in this series explore innovating fabulous services and use […]

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By Chris Nott on 24 June, 2019

What can government learn from Wimbledon’s AI video highlights?

In part one of this series of three blog posts, I explored how IBM and Wimbledon innovates to deliver a fabulous digital experience for fans.  In this second part, I look at what government can learn from Wimbledon’s use of artificial intelligence (AI) in automating the video production of match highlights. Automating video production Consumer […]

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By Holly Cummins on 20 June, 2019

The Future of Work is (More) Fun – Part 2

Automation eliminates toil When the printing press was invented, it almost immediately eliminated the arduous practice of copying books by hand. (Before the printing press, writing out the pages for a single bible would take around three months.) This life-changing mechanization accelerated with the industrial revolution, and many labour-intensive tasks were automated. This included factory […]

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