Artificial Intelligence

By Anne-Gaelle Chasles on 3 April, 2019

Virtual Retail – How AI is enabling a dialogue to make customer engagement personal

Retailers are on the front line of a dramatic shift in the way customers engage with businesses. The internet and smartphones have ushered in an “always-on” culture whereby we expect to be able to find everything we want and need at the swipe of a screen, to be delivered at a time that suits us. […]

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By Chris Williams on 3 April, 2019

Who is the best teacher of artificial intelligence?

When it comes to teaching Artificial Intelligence (machine learning), who is best placed to be the teacher? The ability to pass on your knowledge to others is a great gift and the best teachers are those who not only can “do” (unlike the old adage) but also excel in doing. But what about teaching a […]

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Approaching Cloud Computing in Government: AI in Public Sector

Approaching Cloud Computing in Government

This survey was carried out by iGov Survey, in partnership with IBM. The project ran from Tuesday 26 September 2017 to Tuesday 14 November 2017.

128 individuals from 105 unique organisations participated in the survey, each of whom will have received a complimentary copy of the findings report. There was no inducement to take part in the survey, and IBM was not introduced as the survey partner.


By David Metcalfe on 25 March, 2019

From flags to Yam stations to digital! Networks – more important than ever

I have recently finished reading about the life of Genghis Khan, his battles and all conquering armies and his heirs. So how do you get to Genghis Khan and networks in the same sentence whats the link? Ghengis and his predecessors were not only masters at warfighting and land grabbing they were also very clever. […]

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By Andi Britt on 22 March, 2019

HR, disrupted: six things to get the board on board with AI

Welcome to our HR Modernization Playbook: Tomorrow’s people – Why HR matters more than ever in the age of artificial intelligence. Digital transformation is happening faster than ever. The adoption of artificial intelligence (AI) and automation will redefine jobs, enhance employee productivity and accelerate workforce development. In fact, skills and culture – not technology – […]

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By Paul Farrell on 21 March, 2019

Think Summit Dublin: Technology that works Smarter not Harder

Did you know that Blockchain is smoothing the journey from a coffee bean to your coffee cup? Or that Quantum computing is used by both academic institutions and Fortune 500 companies? Many of you may never have heard of these concepts before, or perhaps you have but are unsure how they could benefit you and […]

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By Tom Naxton on 14 March, 2019

Cloud Expo Europe 2019 – We’ve had the conversations, now let’s build the future together!

Cloud Expo Europe 2019 has come and gone in the blink of an eye. The London Excel saw thousands of delegates descend upon it throughout the course of Tuesday and Wednesday this week, eager to see the latest cloud innovations the industry has to offer as well as have meaningful conversations to help further their […]

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By Moya Brannan on 12 March, 2019

Home is where the heart is

The modern family is not one where we all live in the same house, this is often driven by our desire for independence, once we become adults, we more often than not want to spread our wings and build our own nest. However as “adult children” move away, their parent and elderly relatives grow older […]

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By Bill Kelleher on 22 February, 2019

England Rugby and IBM

With England, Ireland, Scotland and Wales all set to play this weekend, rugby is on many of our minds. You may have seen that The Rugby Football Union (RFU) recently announced IBM as an official partner of England Rugby, which is something I’m very excited about. Under the partnership, we are working together using IBM Cloud […]

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By Bill Kelleher on 17 January, 2019

The next level of collaboration between IBM and Vodafone

I’m excited to share the next level of our two decades of collaboration between IBM and Vodafone today, which accelerates our strategy to drive consistent and open Cloud management. Our two companies have entered a new strategic commercial agreement to provide clients with the open, flexible technologies they need to integrate multiple clouds. We’ve also […]

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By Dan Bailey on 14 January, 2019

The Rise of Virtual Assistants: Lessons on Scale and Bias for Your AI Projects

Artificial intelligence (AI) is set to remain a red-hot growth area. Research from the International Data Corporation (IDC) estimates that by 2022, global spending on AI projects will reach $77.6 billion: nearly three times the forecast for 2018. But as telco, media and entertainment companies press ahead with AI initiatives, significant challenges lie ahead. As […]

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By Roger Needham on 14 January, 2019

From hype to help – Making AI real for supply chain professionals

At this point, supply chain professionals might be getting a bit impatient with AI. You’ve likely heard how this technology is poised to revolutionise the supply chain. But as a supply chain professional, you’re not working in R&D; you’re responsible for P&L. The obvious question is: what’s in it for me and my bottom-line performance? […]

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By Michael Conway on 9 January, 2019

How to be a conversational bank – Seven steps to smarter customer service

In my previous blog post I discussed the emergence of conversational banking – the use of highly-capable virtual agents, underpinned by customer data and cleverly-applied AI, to make digital banking personal. So how do you get started – and what are the key things to focus on? Technology is already enabling conversational banking. Platforms such […]

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By Michael Conway on 23 November, 2018

Banking with personality

The future of banking is conversational People don’t stand for inconvenience these days. We buy everything from shoes to fridge freezers at the swipe of a screen. We stream films on the day of release and watch entire boxsets in one sitting. We don’t wait to catch up with friends in person – we send […]

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By Chris Nott on 22 November, 2018

Engineering bias out of AI

Notorious examples of bias in facial recognition algorithms have received a lot of adverse coverage this year.  It highlights the explosion of bias in AI systems and algorithms, but according to IBM Research, only unbiased AI will survive.  To counter such bias, companies like IBM have been making data sets and toolkits available.  An example […]

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By Chris Nott on 10 October, 2018

The Ethics of AI in Government

“How was the decision made?” The department’s minister and permanent secretary sat before a select committee looking into a recent tragedy. “The system made the decision using artificial intelligence,” came the reply.  The decision made was poor and had triggered a catastrophic sequence of events. “How did the system make the decision?” the chairman persevered.  […]

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