Retail

By Arlene Helbert on 24 July, 2019

How AI is transforming the e-commerce customer experience

As little as ten years ago, most of us did not yet own a smartphone. The idea of self-driving cars, drones and augmented reality devices still seemed like the notions of far-fetched science fiction. Fast forward a decade, and few could have predicted how quickly the pace of innovation and change would increase. From Amazon […]

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By Alastair Rodgers on 19 July, 2019

What can retailers learn from Wimbledon’s fan engagement?

Like retailers, Wimbledon are in an industry going through unprecedented change where the ability to recognise – and address – market disruption is more critical than ever. Wimbledon are not only a sports tournament, they see themselves as a data-driven media business where being first to share insights and high video quality content is a […]

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Technologies that are transforming the Retail and Consumer Products Industry

IBM Food Trust: trust and transparency in our food

IBM Food Trust

Blockchain is making the world’s food supply chain safer, more efficient and more sustainable


By Joseph Kearins and Mary Wallace on 11 June, 2019

Finding the right fit: why AI is the solution to the sustainable fashion crisis

From personalised recommendations to augmented reality fitting rooms, AI-powered technologies have caused a stir in the fashion world. But with a sustainability crisis casting a shadow over the industry, there’s an argument that brands are missing the real issue facing fashion.   Sustainability and business performance Sustainability has been widely identified as a battleground for […]

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By Richard Stockley on 5 June, 2019

Blockchain: empowering retailers to forge stronger links with customers

Of all the new technologies that have come to prominence over the past decade, none has received more attention—or more hype—than blockchain. However, it’s only now that the cryptocurrency bubble is deflating that blockchain’s true potential value for businesses is coming into focus. At IBM, one of the key blockchain “centres of gravity” is for […]

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By Vivian Braun and Elena Ghit on 23 May, 2019

Hyper-localised retail: Stay relevant with local data

Originally published in Essential Retail. Modern consumers have drastically changed the retailing landscape as their expectations can be instantly satisfied across multiple channels and locations. As a consequence, proximity and relevance are key to retailers seeking to keep their competitive edge and delight their shoppers through unique in-store experiences. Retailers aim to achieve efficiency and […]

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By Anne-Gaelle Chasles on 3 April, 2019

Virtual Retail – How AI is enabling a dialogue to make customer engagement personal

Retailers are on the front line of a dramatic shift in the way customers engage with businesses. The internet and smartphones have ushered in an “always-on” culture whereby we expect to be able to find everything we want and need at the swipe of a screen, to be delivered at a time that suits us. […]

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By Tim Goody on 20 February, 2019

Taking the ‘e’ out of e-commerce

Why technology is the last thing retailers should consider when it comes to digital transformation Traditional retailers are facing an uncertain future. And it’s not hard to see why. Many find themselves competing with pure digital retailers for the attention of consumers who are themselves have grown up knowing nothing but digital. Most will have […]

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By Tony Morgan on 17 August, 2018

Artificial Intelligence Bridges the Supply Chain Gap

Retail and consumer products companies continue to innovate in the area of customer engagement. It’s clear they believe if they don’t do this they’ll be left behind, or possibly even disrupted out of business altogether. At the same time, we continue to see significant investment in operations, including robotics and automation in distribution centres. But […]

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By Corinne Doherty on 15 March, 2018

Top 5 Ecommerce Solutions Retailers Should Use in 2018

Retail has been changing dramatically over recent years, just this weekend I noticed another store in my local shopping centre has closed down. As consumers, we’re digitally savy, turning to our mobile phones to research items, purchase and expect goods to be on our door step within hours. Shoppers that buy both in-store and online have […]

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