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IBM Knowledge Center search improvements

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IBM Knowledge Center @ ibm.com (IBMKC) is a public site that publishes the majority of IBM’s official product documentation. With over a million page views a week, and millions of pages in English representing IBM’s technical library, IBM KC lets users search and navigate product documentation at a single web location: ibm.com/support/knowledgecenter.

As part of our continuous effort to improve the user experience with IBM KC, we have been improving our search results, and we’d like your feedback!

We are in the process of adding product-specific acronym and synonym awareness to search, which should make it easier for users to get relevant results from simple queries. We’ve also improved relevance for certain reference and message searches, all the while maintaining search performance.

We’ve enabled these improvements on our public beta site: www.ibm.com/support/knowledgecenter/beta/

Give the new search a try and let us know what you think. If you have a customer session, ask them to try it too (it’s public), and see if they notice an improvement.

Send all your comments to Jamie Roberts/Toronto (robertsj@ca.ibm.com).

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