IBM Automation Continuum

Foundational automation is rules based

Fueled by bots, basic automation removes the need to manually perform repetitive and rules-based tasks involving structured data. IBM uses business process management (BPM) libraries and workflow software with select robotic process automation (RPA) capabilities for faster implementation to help you realize benefits more quickly.

Serving as the core of any automation program, basic automation can eliminate errors, reduce biases and perform transactional work in a fraction of the time.

According to a recent IBM study, 91 percent of organizations use at least some basic automation. Take IBM’s 5-minute assessment to see if you’re one of them.

Advanced automation combines technologies

IBM artificial intelligence (AI) technologies enhance automation solutions in ways that few competitors can match. Robotics, coupled with machine learning, natural language processing and analytics, extends the reach and range of automation. This approach can derive insights and recommendations designed to improve outcomes and create higher levels of productivity across your workforce.

Advanced automation brings together man and machine to integrate multiple systems and work together to execute functions across an enterprise. Supporting more complex processes that rely on unstructured data, it helps with knowledge management and decision support for work requiring greater levels of expertise.

Curious about more advanced processes? Check out our infographic (PDF, 624KB) to learn more.

Intelligent automation drives autonomous decision making (and more)

The IBM automation technology ecosystem helps reimagine process designs and create new ways of working. Intelligent automation drives autonomous decision making, continuous process improvements and learned orchestration to help transform your business and adapt to the changing marketplace.

More companies are using automation to take front-office and back-office operations to the next level. While automating simple, repetitive processes through RPA is becoming more common, many organizations are still challenged with where to start and how to meet their full potential. IBM Automation Services can help.

The IBM approach to transformation reflects a broad spectrum of business needs, from basic task automation through RPA to intelligent automation with advanced analytics and cognitive technologies. Digital labor strategy, change management and continuous improvement principles are the basis of how IBM drives transformation to optimize and sustain measurable business benefits for your enterprise.

Small steps add up. Now is the time to use automation technology to underpin change in one part of your business — then disrupt the competition and see impactful results in ROI, efficiency and more personalized customer interactions.

Mike Gilfix,