Introduction

What is IBM Automation digital worker?

Automation digital workers are software-based labor that emulate specific job roles by independently executing critical, end-to-end processes using automation and AI-based skills. Intelligent digital workers can contribute to greater growth and efficiency by freeing human employees from lower value work and assisting them in higher return or higher touch work.

How do digital workers differ from RPA?

A digital worker is software designed to model and emulate human job roles by performing end-to-end job activities using automation and AI-based skills. In contrast, an RPA bot is software that mimics human actions by performing specific tasks for which it’s programmed.

Digital workers can understand, decide and act to automate job roles as opposed to simply acting to automate individual tasks. In doing so, they extend RPA capabilities and can be applied to more use cases.

Features

Guardrails provide confidence

Digital workers operate within guardrails set by you. These are set parameters that allow you to control the work performed by digital workers.

Job role-centricity extends RPA

Instead of being aligned to a specific task, digital workers align to specific job roles, enabling more automation and job activity augmentation.

Customization brings flexibility

IBM digital workers are configurable, allowing businesses to tailor the skills required for their workflows.

Prebuilt digital workers in action

IBM Services® has built a portfolio of digital workers for clients to deploy. These are aligned to common “back office” job roles.

Examples include digital workers for project management, ERP administration or job monitoring in IT, order-to-cash and source-to-pay in finance and talent acquisition and payroll administration in HR.

Custom-built digital worker applications

Build your own digital coworkers with IBM Cloud Pak® for Automation. Instead of being aligned to specific tasks like a bot is, custom digital workers are aligned to real job roles like mortgage underwriter or sales assistant.

This makes it easier to interact with the digital worker and for it to provide information via workflows, emails and collaboration tools.

Resources

Understanding your digital workforce

Discover how digital workers — software-based labor with skills — can accelerate transformation in your enterprise.

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