AI impacts CX measurement

of CX professionals quantify unstructured text feedback

Twenty-eight percent

increase in Net Promoter Score with AI

Over 3.5 billion

billion photos shared daily are an untapped data source

Solve your customer experience challenges

Image of large satellite dish silhouetted against evening sky

Immediate, holistic view

Your challenge
Lack of 360-degree view of your customers, because data is stored and processed in different departmental and geographical silos.

Our solution
Leverage all your data and analytics, provide one consistent experience, and collaborate across business and technical functions on an end-to-end data science platform.
 

Image of woman at desk with laptop and credit card

Hyper-personalization

Your challenge 
Customer segmentation is difficult, the market is dynamic and unpredictable, and behavioral patterns are not clearly or quickly identified.

Our solution
Faster discovery and deployment for more people in your organization to adopt advanced analytics on a single platform that supports end-to-end AI lifecycle.

Image of two men looking at tablet

Consistent CX journey

Your challenge
Understanding interactions across a variety of touch points is difficult due to different data types, locations, departments and manual processes.  

Our solution
Gain insights from unstructured data such as text and images — using advanced analysis, faster model training and development to get a better understanding of the customer experience.

Featured solution: IBM Watson Studio

The IBM Watson® Studio platform helps transform customer experience by providing richer context and deeper insight to help you predict customer behaviors, patterns and trends.

As a single platform for collaborative model development, Watson Studio makes it possible for cross-functional business and technical teams to work together quickly and seamlessly. The platform provides a 360-degree view of patterns and practices, so teams can make better-informed predictions of customer behaviors and recommendations for next actions.

Resources to learn more

Innovative CX app boosts revenues

An innovative hybrid cloud app delights customers and boosts revenues for Caixa Geral de Depositos France.

DSK Bank speeds loan approvals

Faster credit risk assessments result in six times faster loan approvals for DSK Bank.

Podcast: A New Definition of Client Care

Learn how to maximize teamwork and strengths to enrich your clients' experience.

Enghouse Systems turns a cost center into a growth center

Learn how IBM Watson Studio helped this company use AI to get the most out of call center data.

Related products

IBM Watson Machine Learning

Empower your cross-functional team to deploy, monitor and optimize machine learning models and neural networks.

IBM Watson Studio Desktop

Prepare data and build models on your desktop with visual drag and drop tools.

IBM SPSS® Modeler

Bring predictive intelligence to decisions made by individuals, groups, systems, and the enterprise, using a predictive analytics platform.

Engage an expert

Get IBM expert advice. Schedule a free session to discuss your customer experience challenges with an IBM expert today.