How can IBM Sterling Partner Engagement Manager (PEM) save you time?

Tell us how many partners you onboard annually

PEM works best for organizations with 250 or more partners (defined as suppliers and customers).

Must be 250 or higher.

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68% of organizations exchange information with more than 250 partners annually.

PEM dramatically shortens onboarding time

Without PEM, it can take 4 weeks or more to manually onboard a new partner.
With PEM, you can reduce that time up to 75% per partner.

750 Weeks saved


Imagine all the things you could do
with every week you save

airplane

Fly round-trip from New York to Honolulu 7 times.

cloud

Start that hybrid cloud project!

grid

Focus on adopting AI and blockchain technologies.

rollercoaster

Ride the world’s longest roller coaster 2,800 times.

How long does it take to renew your partners’
security certificates?

With PEM, it’s virtually instantaneous!

clock

PEM automates certificate renewals, allowing your partners to maintain and service their own record.

This self-service process reduces the amount of time your IT department spends managing existing partners.

See what you can do with PEM

With PEM...

01

Total partners onboarded

00

Certificates renewed

Automated partner onboarding

  • plus icon Onboarding request received
  • plus icon Partner receives link to branded PEM login
  • plus icon Partner completes self-service onboarding
  • plus icon PEM initiates automatic test run
  • plus icon New partner onboarded!

And without...

00

Total partners onboarded

00

Certificates renewed

Manual partner onboarding

  • plus icon Onboarding request received
  • plus icon IT sends new partner questionnaire
  • cancel icon Questionnaire returned incomplete
  • cancel icon IT emails/calls partner
  • cancel icon No response

Instead of a lengthy, manual back-and-forth communication process that is prone to costly errors. PEM’s self-service portal allows both business users and partners to manage their records without involving the IT department.

With PEM...

01

Total partners onboarded

01

Certificates renewed

Automated certificate renewal

  • plus icon PEM shows a security certificate is about to expire
  • plus icon Renewal notification text to supplier
  • plus icon Supplier logs into PEM and supplies new certificate
  • plus icon Certificate renewal complete!

And without...

00

Total partners onboarded

00

Certificates renewed

Manual partner onboarding continues

  • cancel icon Partner delivers missing information
  • plus icon IT configures SFTP setup
  • plus icon IT emails partner to retrieve test file
  • cancel icon Test file retrieval fails
  • plus icon Meeting set to resolve issue

PEM avoids delays by automatically detecting SSL certificates that are about to expire and notifying partners to upload new ones.

With PEM...

02

Total partners onboarded

02

Certificates renewed

Automated partner onboarding and certificate
renewal continues

  • plus icon Another partner onboarded
  • plus icon Existing partner certificate renewed
  • plus icon IT starts their discovery on hybrid cloud — months ahead of schedule!

And without...

00

Total partners onboarded

00

Certificates renewed

Partner still being manually onboarded

  • plus icon Troubleshoot plan established
  • plus icon IT works to resolve the issue
  • plus icon New test process started
  • cancel icon Partner provides wrong IFG certificate
  • cancel icon Test fails due to corrupt partner data

Centralized repository maintains accurate and real-time partner records.

With PEM...

03

Total partners onboarded

03

Certificates renewed

Partner onboarding and management continues

  • plus icon Partner updates email records via self-service portal
  • plus icon Additional partner onboarded
  • plus icon Another partner certificate renewed
  • plus icon IT meets to discuss potential for blockchain

And without...

01

Total partners onboarded

00

Certificates renewed

New partner finally onboarded... but other
problems arise

  • plus icon Test successful
  • plus icon New partner onboarded
  • cancel icon 2 key suppliers’ security certificates expire
  • cancel icon Suppliers no longer have file transfer permissions
  • cancel icon IT delays their hybrid cloud project... again

53% of enterprises cite a lack of visibility into trading partner relationships as a primary concern.

Week 1

With PEM...

01

Total partners onboarded

00

Certificates renewed

Automated partner onboarding

  • plus icon Onboarding request received
  • plus icon Partner receives link to branded PEM login
  • plus icon Partner completes self-service onboarding
  • plus icon PEM initiates automatic test run
  • plus icon New partner onboarded!

And without...

00

Total partners onboarded

00

Certificates renewed

Manual partner onboarding

  • plus icon Onboarding request received
  • plus icon IT sends new partner questionnaire
  • cancel icon Questionnaire returned incomplete
  • cancel icon IT emails/calls partner
  • cancel icon No response

Instead of a lengthy, manual back-and-forth communication process that is prone to costly errors. PEM’s self-service portal allows both business users and partners to manage their records without involving the IT department.

Week 2

With PEM...

01

Total partners onboarded

01

Certificates renewed

Automated certificate renewal

  • plus icon PEM shows a security certificate is about to expire
  • plus icon Renewal notification text to supplier
  • plus icon Supplier logs into PEM and supplies new certificate
  • plus icon Certificate renewal complete!

And without...

00

Total partners onboarded

00

Certificates renewed

Manual partner onboarding continues

  • cancel icon Partner delivers missing information
  • plus icon IT configures SFTP setup
  • plus icon IT emails partner to retrieve test file
  • cancel icon Test file retrieval fails
  • plus icon Meeting set to resolve issue

PEM avoids delays by automatically detecting SSL certificates that are about to expire and notifying partners to upload new ones.

Week 3

With PEM...

02

Total partners onboarded

02

Certificates renewed

Automated partner onboarding and certificate
renewal continues

  • plus icon Another partner onboarded
  • plus icon Existing partner certificate renewed
  • plus icon IT starts their discovery on hybrid cloud — months ahead of schedule!

And without...

00

Total partners onboarded

00

Certificates renewed

Partner still manually onboarded

  • plus icon Troubleshoot plan established
  • plus icon IT works to resolve the issue
  • plus icon New test process started
  • cancel icon Partner provides wrong IFG certificate
  • cancel icon Test fails due to corrupt partner data

Centralized repository maintains accurate and real-time partner records.

Week 4

With PEM...

03

Total partners onboarded

03

Certificates renewed

Partner onboarding and management continues

  • plus icon Partner updates email records via self-service portal
  • plus icon Additional partner onboarded
  • plus icon Another partner certificate renewed
  • plus icon IT meets to discuss potential for blockchain

And without...

01

Total partners onboarded

00

Certificates renewed

New partner finally onboarded... but other
problems arise

  • plus icon Test successful
  • plus icon New partner onboarded
  • cancel icon 2 key suppliers’ security certificates expire
  • cancel icon Suppliers no longer have file transfer permissions
  • cancel icon IT delays their hybrid cloud project... again

53% of enterprises cite a lack of visibility into trading partner relationships as a primary concern.

Time is money!

Remaining competitive by reducing time to revenue requires partner
onboarding that’s quick, accurate, and efficient.


IBM Sterling Partner Engagement Manager

Automated Onboarding

Self Service

Onboarding Visibility

Single Repository

Partner Productivity

Find out how IBM Sterling Partner Engagement Manager can reduce the time and effort required to onboard new partners by up to 75% and allow you to manage existing partners more efficiently. Visit http://ibm.biz/PEMbyIBM