How can IBM Sterling Partner Engagement Manager (PEM) save you time?

Tell us how many partners you onboard annually

PEM works best for organizations with 250 or more partners (defined as suppliers and customers).

Must be 250 or higher.

68% of organizations exchange information with more than 250 partners annually.

PEM dramatically shortens onboarding time

Without PEM, it can take 4 weeks or more to manually onboard a new partner.
With PEM, you can reduce that time up to 75% per partner.

750 Weeks saved


Imagine all the things you could do
with every week you save

Fly round-trip from New York to Honolulu 7 times.

Start that hybrid cloud project!

Focus on adopting AI and blockchain technologies.

Ride the world’s longest roller coaster 2,800 times.

How long does it take to renew your partners’
security certificates?

With PEM, it’s virtually instantaneous!

PEM automates certificate renewals, allowing your partners to maintain and service their own record.

This self-service process reduces the amount of time your IT department spends managing existing partners.

See what you can do with PEM

With PEM...

01

Total partners onboarded

00

Certificates renewed

Automated partner onboarding

  • Onboarding request received
  • Partner receives link to branded PEM login
  • Partner completes self-service onboarding
  • PEM initiates automatic test run
  • New partner onboarded!

And without...

00

Total partners onboarded

00

Certificates renewed

Manual partner onboarding

  • Onboarding request received
  • IT sends new partner questionnaire
  • Questionnaire returned incomplete
  • IT emails/calls partner
  • No response

Instead of a lengthy, manual back-and-forth communication process that is prone to costly errors. PEM’s self-service portal allows both business users and partners to manage their records without involving the IT department.

With PEM...

01

Total partners onboarded

01

Certificates renewed

Automated certificate renewal

  • PEM shows a security certificate is about to expire
  • Renewal notification text to supplier
  • Supplier logs into PEM and supplies new certificate
  • Certificate renewal complete!

And without...

00

Total partners onboarded

00

Certificates renewed

Manual partner onboarding continues

  • Partner delivers missing information
  • IT configures SFTP setup
  • IT emails partner to retrieve test file
  • Test file retrieval fails
  • Meeting set to resolve issue

PEM avoids delays by automatically detecting SSL certificates that are about to expire and notifying partners to upload new ones.

With PEM...

02

Total partners onboarded

02

Certificates renewed

Automated partner onboarding and certificate
renewal continues

  • Another partner onboarded
  • Existing partner certificate renewed
  • IT starts their discovery on hybrid cloud — months ahead of schedule!

And without...

00

Total partners onboarded

00

Certificates renewed

Partner still being manually onboarded

  • Troubleshoot plan established
  • IT works to resolve the issue
  • New test process started
  • Partner provides wrong IFG certificate
  • Test fails due to corrupt partner data

Centralized repository maintains accurate and real-time partner records.

With PEM...

03

Total partners onboarded

03

Certificates renewed

Partner onboarding and management continues

  • Partner updates email records via self-service portal
  • Additional partner onboarded
  • Another partner certificate renewed
  • IT meets to discuss potential for blockchain

And without...

01

Total partners onboarded

00

Certificates renewed

New partner finally onboarded... but other
problems arise

  • Test successful
  • New partner onboarded
  • 2 key suppliers’ security certificates expire
  • Suppliers no longer have file transfer permissions
  • IT delays their hybrid cloud project... again

53% of enterprises cite a lack of visibility into trading partner relationships as a primary concern.

Week 1

With PEM...

01

Total partners onboarded

00

Certificates renewed

Automated partner onboarding

  • Onboarding request received
  • Partner receives link to branded PEM login
  • Partner completes self-service onboarding
  • PEM initiates automatic test run
  • New partner onboarded!

And without...

00

Total partners onboarded

00

Certificates renewed

Manual partner onboarding

  • Onboarding request received
  • IT sends new partner questionnaire
  • Questionnaire returned incomplete
  • IT emails/calls partner
  • No response

Instead of a lengthy, manual back-and-forth communication process that is prone to costly errors. PEM’s self-service portal allows both business users and partners to manage their records without involving the IT department.

Week 2

With PEM...

01

Total partners onboarded

01

Certificates renewed

Automated certificate renewal

  • PEM shows a security certificate is about to expire
  • Renewal notification text to supplier
  • Supplier logs into PEM and supplies new certificate
  • Certificate renewal complete!

And without...

00

Total partners onboarded

00

Certificates renewed

Manual partner onboarding continues

  • Partner delivers missing information
  • IT configures SFTP setup
  • IT emails partner to retrieve test file
  • Test file retrieval fails
  • Meeting set to resolve issue

PEM avoids delays by automatically detecting SSL certificates that are about to expire and notifying partners to upload new ones.

Week 3

With PEM...

02

Total partners onboarded

02

Certificates renewed

Automated partner onboarding and certificate
renewal continues

  • Another partner onboarded
  • Existing partner certificate renewed
  • IT starts their discovery on hybrid cloud — months ahead of schedule!

And without...

00

Total partners onboarded

00

Certificates renewed

Partner still manually onboarded

  • Troubleshoot plan established
  • IT works to resolve the issue
  • New test process started
  • Partner provides wrong IFG certificate
  • Test fails due to corrupt partner data

Centralized repository maintains accurate and real-time partner records.

Week 4

With PEM...

03

Total partners onboarded

03

Certificates renewed

Partner onboarding and management continues

  • Partner updates email records via self-service portal
  • Additional partner onboarded
  • Another partner certificate renewed
  • IT meets to discuss potential for blockchain

And without...

01

Total partners onboarded

00

Certificates renewed

New partner finally onboarded... but other
problems arise

  • Test successful
  • New partner onboarded
  • 2 key suppliers’ security certificates expire
  • Suppliers no longer have file transfer permissions
  • IT delays their hybrid cloud project... again

53% of enterprises cite a lack of visibility into trading partner relationships as a primary concern.

Time is money!

Remaining competitive by reducing time to revenue requires partner
onboarding that’s quick, accurate, and efficient.


IBM Sterling Partner Engagement Manager

Automated Onboarding

Self Service

Onboarding Visibility

Single Repository

Partner Productivity

Find out how IBM Sterling Partner Engagement Manager can reduce the time and effort required to onboard new partners by up to 75% and allow you to manage existing partners more efficiently. Visit http://ibm.biz/PEMbyIBM