How To
Summary
This document provides a comprehensive, step-by-step guide on collecting various logs for diagnosing a wide range of issues in IBM Power servers.
It covers different types of logs, including оperating system logs, hardware logs, hypervisor logs, HMC logs, ensuring that administrators and support engineers can efficiently gather relevant data for troubleshooting.
The guide includes detailed commands, tools, and methodologies tailored for different IBM Power environments, such as AIX, IBM i, and Linux on Power.
Objective
The objective of this document is to equip IBM Power administrators and support personnel with a structured approach to collecting critical logs for issue diagnosis and resolution.
By following the outlined steps, users can systematically retrieve relevant logs, expedite root cause analysis, and enhance overall system reliability and performance.
By following the outlined steps, users can systematically retrieve relevant logs, expedite root cause analysis, and enhance overall system reliability and performance.
Environment
The following document includes links with instructions on how to collect different types of logs from different places within the IBM Power Systems environment including HMC.
- Operating Systems logs from:
- IBM i
- AIX/VIOS
- Linux
- HMC logs for:
- HMC hardware and software
- Power Servers hardware
- ASMI generated logs - from unmanaged servers
Steps
- OS generated logs.
- IBM i.
- AIX/VIOS.
- LINUX.
- HMC generated logs.
- HMC software related logs.
- HMC hardware related logs.
- Type 7063.
-
- Type 7042.
- Power hardware related logs.
- Collecting IQYYLOGS - IQYY log collection with username hscpe from HMC version 7/8/9/10.
- HMC Enhanced View: Collecting PEDBG from the HMC
- HMC Classic View: Collecting PEDBG from the HMC
- Initiating an FSP Dump From The HMC
- How to Initiate a Resource Dump from the HMC - Hypervisor Resource Dump/Partition Firmware Dump/VMI dump/SR-IOV Firmware Dump
- Retrieving an FSP or System Dump Using the HMC
- How to generate an eBMC dump on an eBMC-based system from the HMC
- Performing a Main Storage Dump (MSD) on an HMC Managed Server - IBM i MSD
- POWER SRIOV MUSTGATHER Information - SR-IOV diagnostics data collection
- Service Processor generated logs.
- eBMC related logs.
- FSP related logs.
Additional Information
Uploading data to IBM useful links.
For uploading data to IBM, the CSP portal feature can be used or data can be uploaded by using the ECuRep portal.
- Enhanced Customer Data Repository (ECuRep).
- Enter your Case number provided by IBM Support Example: TS001234567.
- Upload is for:* Hardware (continue).
- Click to Select files to be uploaded from your PC.
- Blue Diamond: Customer diagnostic data upload instructions.
Document Location
Worldwide
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Document Information
Modified date:
23 June 2025
UID
ibm17091184