POWER SRIOV MUSTGATHER Information

1. Description of the problem
Provide a description of the error including:
- The error message ID and text, if applicable.
- The adapter location code;
- Approximate time of the error (both HMC clock time and partition(s) clock time);
- Background including activity performed at time of error, recent changes, etc.

2. HMC pedbg
Collect pedbg from the HMC managing the server with the adapter. For recent failures (for example, within approximately 24 hours), use the command pedbg -c -q 3. For problems that occurred at later dates, you should use the command pedbg -c -q 4 . For further information, refer to IBM Support document 688045, HMC Enhanced View: Collecting PEDBG from the HMC.

3. Client Partition Data (if applicable)
For issues involving VNICs, collect this from the partition with the VNIC client adapter.
For issues impacting only one partition's SR-IOV logical port, collect this from the partition with the failing logical SR-IOV port.

a. Version, release, and fix level of the partition.

b. Partition specific diagnostics

• AIX
  See document N1015043, Gathering a SNAP.
• VIOS
  See document 643361, Collecting Snap Data on VIOS Server Partition.
• Linux
  For RedHat and Ubuntu  distro´s collect sos report. See one of the following documents 7105490 MustGather: Guidelines for Gathering Newer SOS Version on Legacy RHEL Releases. Or 7082727 Installing and Updating sos report on RHEL7, 8 and 9 for IBM Power Servers: Importance and Procedures For SUSE distro collect supportconfig report. See IBM Documentation supportconfig - SUSE Linux Enterprise Server troubleshooting
• IBM i:
• i) Licensed Internal Code logs (LIC logs)
• From the Start a Service Tool panel (STRSST, Option 1).
  5. Licensed Internal Code log.
  2. Dump entries to printer from the Licensed Internal Code log.
  Set dump option to 3=Header and entire entry.
  Set start/end date to timeframe around the error.
  Press Enter.
• ii) Product Activity Logs (PALs)
  ii) Advanced Analysis macro "viofr -vlan -all -fr"
• *Adapter firmware level requires APAR MA43674 (v7r1m0f: MF58375 v7r2m0f: MF58373)
  1. Start a service tool.
  4. Display/Alter/Dump.
  2. Dump to printer
  2. Licensed Internal Code (LIC) data.
  14. Advanced analysis.
  Type 1 next to the blank command line, type viofr on the blank line and press Enter:
  Type -vlan -all -fr on the options line, and press Enter.
  The Specify Dump Title panel appears. Enter a title, and press Enter.
  The Dump to printer successfully submitted message will appear

Collect the new and any existing LPADUMPs from time of error
For servers managed by dual HMCs, check both HMCs for any existing LPADUMP files.
- At a HMC command line, run ls -ltr /dump
Example:

• HMCUser@ATSHMC3:~> ls -ltr /dump
  ...
  -rw-rw-r-- 1 ccfw ccfw 31745504 Apr 25 17:12 LPADUMP.1026D2P.2E000000.20140425161138

Note: pedbg -s -q 11 can be used to zip up all existing LPADUMPs. If step 2 has not been collected and uploaded, you use pedbg -c -qd4 to fulfill Step 2 and collect the Dumps if present on HMC. 

7. Sending data to IBM
Upload the data at: https://www.ecurep.ibm.com/app/upload
For further information on senidng data to IBM see IBM Technical Support Document N1019224, MustGather: Instructions for Sending Data to IBM i Support.