See how much you could save with the economic impact calculator based on Forrester’s The Total Economic Impact of IBM Multi-Vendor Services.

Your IT environment might be complex, but supporting it doesn’t have to be

Multi-vendor IT support services from IBM can help you simplify IT support management by streamlining multiple OEM and vendor contracts to a single vendor with the expertise to care for all your technology support needs. Improve availability, resolve issues quickly and reduce outages with IBM's proactive, reactive, onsite and remote support for your multi-vendor data center and across your IT environment.

Imagine the possibilities for the future of IT Support for the bank's retail branch and ATM network.

Analytics integrated across every facet of operations. AI diagnosing issues and creating solutions. Augmented reality putting the best technicians on any service call.

All driving higher availability, lowered costs and improved customer satisfaction.



Schedule a one-on-one with a technology support services expert

No cost, no obligation, no sales-pitch. Schedule a 30-minute conversation with an IBM Technology Support Services expert to get the information you need.

Services offered

Healthcare Technology Support Solutions

Improve your IT environment availability and gain IT support efficiencies while complying with regulations — all through a single point of contact.

Lifecycle Maintenance Support

Extend the life of existing IT equipment and maximize ROI while proactively planning for refresh.

Network and Security Support

Partnerships with leading network and security OEMs, including Cisco, Juniper, F5, Palo Alto, Check Point, Riverbed, Citrix, NetApp and others enable IBM to act as the maintenance provider for your entire network, offering single-point access for key patches, updates and equipment.

Data Center Support Services

Simplify your data center support with a single point of contact, extend the longevity of your equipment, optimize your system availability and reduce costs.

Product Support for Manufacturers and System Integrators

Work closely with IBM to deliver IT support to your customers. With IBM's robust services, infrastructure and skills, you can improve service delivery and enhance your customer experience.

Third-Party Software Support Services

We provide around-the-clock support for Microsoft, Red HatLinux, Open Source, SAP Hana and VMware software products.

Our technology services are powered by IBM Services Platform with Watson™

Run your infrastructure with an IT platform that has the ability to make autonomous decisions and uses data to manage the operations that keep your environment healthy, always-on and continually optimized.

We support these leading brands

IBM provides proactive, reactive, onsite and remote support for all the technology in your mission-critical data center environment.



Dell (PDF, 166KB), EMC (PDF, 172KB), HDS (Hitachi Data Systems) (PDF, 161KB), HP 3PAR Storage (PDF, 174KB), NetApp, Oracle/Sun, IBM


Apple iOS, Dell (PDF, 166KB), HP Servers (PDF, 172KB), Lenovo, Oracle/Sun, IBM

Case studies — see how they did it

VE Commercial Vehicles Ltd

Driving peak performance with comprehensive support coverage from IBM

Hana Financial Group

Minimizing downtime by engaging IBM Services – Technology Support

Fortis Healthcare Ltd

Decreasing costs and increasing efficiency with help from IBM Technology Support Services

Talk to an IBM Multi-Vendor IT Support Services expert

What makes a multi-vendor technology support services expert? Proven experience solving client problems involving technology support for ATM and branch banks, healthcare, retail and data center technology.

Rohit Bhasin

Regional Business Executive - ASEAN
Technical Support Services (TSS)
Global Technology Services

Simon Chung Kei Wong

Client Solution Executive

Latest thinking

IBM and Red Hat join forces

This landmark partnership focuses on accelerating app modernization and cloud-native development to provide customers with more choice and flexibility.

New Forrester study confirms clients can save as much as 25% with IBM Multi-Vendor Support Services

Learn how IBM is saving businesses time and money.

Webinar: The Total Economic Impact of IBM Multi-Vendor Support Services

Learn what Forrester says about IBM Multi-Vendor Support Services.

Alliances and related services

State-of-the-art support services for Cisco products

Leverage Cisco's deep knowledge base and IBM's intelligent network for proactive support that can identify problems before they occur.

Robust, flexible support for your Linux environment

Choose remotely-delivered hardware and software support or access to more than 7,000 skilled Linux consultants and 600 Linux developers worldwide — our fix rate is 99%.

IBM System Storage® Hardware and Software Support Services

Get integrated, around-the-clock hardware and software support — backed by global infrastructure, product expertise and proprietary tools — from the company that built your storage devices.