See how much you could save with the economic impact calculator based on Forrester’s The Total Economic Impact of IBM Multi-Vendor Services.
Your IT environment might be complex, but supporting it doesn’t have to be
Multi-vendor IT support services from IBM can help you simplify IT support management by streamlining multiple OEM and vendor contracts to a single vendor with the expertise to care for all your technology support needs. Improve availability, resolve issues quickly and reduce outages with IBM's proactive, reactive, onsite and remote support for your multi-vendor data center and across your IT environment.
Imagine the possibilities for the future of IT Support for the bank's retail branch and ATM network.
Analytics integrated across every facet of operations. AI diagnosing issues and creating solutions. Augmented reality putting the best technicians on any service call.
All driving higher availability, lowered costs and improved customer satisfaction.
Schedule a one-on-one with a technology support services expert
No cost, no obligation, no sales-pitch. Schedule a 30-minute conversation with an IBM Technology Support Services expert to get the information you need.
Services offered
ATM and Branch Banking Services for Financial Institutions
Optimize ATM and branch services availability with analytics-based, proactive technical support.
Retail Technology Support Solutions
Minimize system downtime with single-point-of-contact proactive maintenance and support for all the devices, software and networks in your store.
Healthcare Technology Support Solutions
Improve your IT environment availability and gain IT support efficiencies while complying with regulations — all through a single point of contact.
Lifecycle Maintenance Support
Extend the life of existing IT equipment and maximize ROI while proactively planning for refresh.
Network and Security Support
Data Center Support Services
Simplify your data center support with a single point of contact, extend the longevity of your equipment, optimize your system availability and reduce costs.
Product Support for Manufacturers and System Integrators
Work closely with IBM to deliver IT support to your customers. With IBM's robust services, infrastructure and skills, you can improve service delivery and enhance your customer experience.
AppleCare for Enterprise
Obtain enterprise-grade support for your iPhones, iPads and MacBooks through Apple’s partnership with IBM.
Our technology services are powered by IBM Services Platform with Watson™
Run your infrastructure with an IT platform that has the ability to make autonomous decisions and uses data to manage the operations that keep your environment healthy, always-on and continually optimized.
We support these leading brands
IBM provides proactive, reactive, onsite and remote support for all the technology in your mission-critical data center environment.
Networking
Arista, Brocade (PDF,160KB), Check Point Software Technologies LTD, Cisco, Citrix, F5, Juniper, Palo Alto Networks, Riverbed, VMware
Storage
Dell (PDF, 166KB), EMC (PDF, 172KB), HDS (Hitachi Data Systems) (PDF, 161KB), HP 3PAR Storage (PDF, 174KB), NetApp, Oracle/Sun, IBM
Systems
Apple iOS, Dell (PDF, 166KB), HP Servers (PDF, 172KB), Lenovo, Oracle/Sun, IBM
Case studies — see how they did it
VE Commercial Vehicles Ltd
Driving peak performance with comprehensive support coverage from IBM
Fortis Healthcare Ltd
Decreasing costs and increasing efficiency with help from IBM Technology Support Services
Talk to an IBM Multi-Vendor IT Support Services expert
What makes a multi-vendor technology support services expert? Proven experience solving client problems involving technology support for ATM and branch banks, healthcare, retail and data center technology.
Rohit Bhasin
Regional Business Executive - ASEAN
Technical Support Services (TSS)
Global Technology Services
Simon Chung Kei Wong
Client Solution Executive
GTS, TSS
Latest thinking
IBM and Red Hat join forces
This landmark partnership focuses on accelerating app modernization and cloud-native development to provide customers with more choice and flexibility.
Maintaining a security-rich digital healthcare environment
Streamline with a single point of contact across vendors, advanced automation and cognitive services powered by IBM Watson.
Streamlined IT standardizes care
See how Fortis Healthcare enabled a seamless environment where networks, desktops and applications run efficiently, and medical staff can focus on patients.
Webinar: The Total Economic Impact of IBM Multi-Vendor Support Services
Learn what Forrester says about IBM Multi-Vendor Support Services.
Alliances and related services
State-of-the-art support services for Cisco products
Leverage Cisco's deep knowledge base and IBM's intelligent network for proactive support that can identify problems before they occur.
Robust, flexible support for your Linux environment
Choose remotely-delivered hardware and software support or access to more than 7,000 skilled Linux consultants and 600 Linux developers worldwide — our fix rate is 99%.
IBM System Storage® Hardware and Software Support Services
Get integrated, around-the-clock hardware and software support — backed by global infrastructure, product expertise and proprietary tools — from the company that built your storage devices.