Overview
Get preventive maintenance, onsite or remote support and gain actionable insights into critical business applications and data. Speed developer innovation with support for over 240 open source packages. IBM® Technology Support Services supports your entire IT environment, including clouds, data center, and on-premise IT infrastructure.
Benefits
Accelerated cloud transformation
Accelerate IT modernization and maintenance across your clouds, data center and on-premise IT infrastructure.
Avoid incidents and unplanned downtime
Leverage IBM's preventive maintenance, powerful analytics, AI-enabled tools to enable your team to manage IT problems before they become emergencies.
Helps reduce costs
Streamline IT maintenance with IBM Technology Support Services and save up to 30% of your support spending.¹
Support
IT maintenance optimization
Services to optimize IT maintenance
Get preventative maintenance and advanced analytics for your IT hardware and software, regardless of manufacturer, across your clouds, data center and traditional environment, and keep them running smoothly 24x7.
Warranty and maintenance
IBM Hardware and Software Support Services
Buy, renew or expand your maintenance contract services for IBM hardware and software. Get a range of IT maintenance contract options for IBM Z®, Power and Storage Systems, customized to your business needs.
Open-source software support
Open-source software support services
Engage our experts to get the support you need for your Red Hat®, Suse, Fujitsu and other open-source software commercial products, plus support for over 240 community open-source packages.
Services
Infrastructure expertise for hybrid cloud and enterprise IT
IBM Systems Lab Services offers infrastructure services to help you build hybrid cloud and enterprise IT. Lab Services consultants collaborate with you on site to help you solve business challenges, gain new skills and apply best practices. We offer deep technical expertise for a wide range of IT infrastructure services for IBM Power® Systems, IBM Z and IBM LinuxONE servers, and IBM Storage.
A market leader in support services
IBM is proud to be named a leader in the new IDC MarketScape: Worldwide Support Services 2022 Vendor Assessment report.
IT case studies
VE Commercial Vehicles Ltd.
IBM delivers robust infrastructure and digital workplace support designed to keep VECV’s multi-vendor IT infrastructure and its workforce operating at peak levels.
CK Enerji
CK Enerji deploys a cloud platform to provide employees with a single point of contact for managed IT support.
Hana Financial Group
By engaging IBM Services – Technology Support, Hana Financial Group has simplified its billing processes, increased efficiency and freed staff for more strategic initiatives.
Resources
Streamline support for other OEM hardware and software
IBM Integrated Support Services provides a single point of contact for practically all of your hardware and software IT needs, thereby reducing cost and simplifying vendor management.
The power of Premium Support
Businesses are confronting modern digital challenges with IBM Premium Support Services designed to optimize the IT environment and help reduce unplanned downtime.
Need to increase Developer productivity?
New study shows how IBM Open Source Support can help Developers improve productivity by 18% and deploy new apps faster.
Related solutions
IBM Premium Support services
Engage our experts to help you maintain the highest level of availability for mission-critical systems.
IBM Warranty Service Upgrade
Explore additional support options on top of your base warranty or maintenance agreement to meet uptime requirements.
A limited-time offer for OSPRI
IBM Open Source Proactive Reporting Insights (OSPRI) is normally only available as part of any IBM Support for Community Open Source Software contract. For a limited time, OSPRI will be available for purchase as a standalone offering.
Get a 30-minute, no-cost strategy session with an IBM expert
Our IBM experts are ready to help you make the most of single-source managed services for your technology and business operations.
1. Forrester Total Economic Impact of Hybrid IT Support, Jan 2021