Optimize IT maintenance and support for your hybrid cloud environment
Industry-leading, AI-powered IT support
IBM Support Insights portal offers actionable indicators for preventive maintenance and asset management for IBM and other OEM systems
Overview
Overview
IT leaders must manage many OEMs and vendors supporting their IT products to ensure they can meet the needs of their customers. This complexity, mixed with the impact of security threats, skills gaps, and budget challenges creates additional complexity and costs, particularly when it comes to fast problem resolution. IBM’s technology lifecycle support services can help businesses accelerate cloud adoption by transforming IT maintenance with advanced analytics, AI-powered insights and automation.
Benefits
Reduce complexity
Revolutionizing IT maintenance with innovations in analytics, AI and automation to streamline operations, reduce complexity and inefficiency to help you move your business forward.
Optimize costs
The Forrester Total Economic Impact of Hybrid Cloud Support study shows that IBM clients with Multivendor Support are getting consistent support across their infrastructure. Additionally, access to cloud skills and services help extend the life of existing equipment while reducing costs.
Customize to meet your business needs
Choose the level of technology lifecycle support and services according to your organization’s needs. From warranty support to premium support services to technology lifecycle services to help you plan, deploy, support, optimize and refresh your infrastructure.
Services
Collaborative support for Servers, Storage, Networking and Security
IBM offers a trusted IT maintenance services experience, supporting over 19,000 hardware and software products with access to key OEM updates, patches and equipment from a single source. Our global expert centers provide 24x7 solutions and data insights on your networking and security environment. Get expert support from IBM and OEM partners including Lenovo, Cisco (PDF, 7.8 MB), Check Point (PDF, 197 KB), F5 (PDF, 184 KB), Fortinet, Juniper (PDF, 3 MB), Palo Alto (PDF, 160 KB) and Riverbed.
Technology lifecycle services
Technology lifecycle services for your hybrid cloud infrastructure
Technology Support Services (TSS) helps you plan, deploy, support, optimize and refresh your next generation hybrid cloud and data center infrastructure with IBM Systems, open source and leading third-party vendors. Our Technology Lifecycle Services are differentiated by deep technical expertise, valuable tools and successful methodologies which are designed to promote best practices and address complex infrastructure challenges.
Related solutions
IBM Accelerated Value Program
Customize support services across your infrastructure with assigned experts who build a deep understanding of your overall environment. Our experts proactively identify and advise on improvements and critical events to minimize production downtime, deploy faster, and operate smoother.
IBM Support for Microsoft
Comprehensive end to end support offering for everything that is in the Microsoft lifecycle. TSS supports all products whether on-premises, virtual machines or in any of Microsoft’s clouds.
IBM Media Destruction Services
Permanently destroy sensitive personal data, reducing risk of data breaches and resulting costs. IBM Media Destruction Services provides life-cycle management and redisposition data management services including destruction, data wiping, decommissioning and IT asset disposition (ITAD).
Resources
Trust a worldwide support services leader to support your infrastructure
IDC named IBM a leader in the "IDC MarketScape: Worldwide Support Services 2022 Vendor Assessment." According to the report, top benefits of support include improved hardware performance and satisfaction, reduction of downtime and lower costs of operations.
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