IBM Support Insights portal offers actionable indicators for preventive maintenance and asset management for IBM and other OEM systems

Overview

Overview

IT leaders must manage many OEMs and vendors supporting their IT products to ensure they can meet the needs of their customers. This complexity, mixed with the impact of security threats, skills gaps, and budget challenges creates additional complexity and costs, particularly when it comes to fast problem resolution. IBM’s technology lifecycle support services can help businesses accelerate cloud adoption by transforming IT maintenance with advanced analytics, AI-powered insights and automation.

Benefits

Reduce complexity

Revolutionizing IT maintenance with innovations in analytics, AI and automation to streamline operations, reduce complexity and inefficiency to help you move your business forward.

Optimize costs

The Forrester Total Economic Impact of Hybrid Cloud Support study shows that IBM clients with Multivendor Support are getting consistent support across their infrastructure. Additionally, access to cloud skills and services help extend the life of existing equipment while reducing costs.

Customize to meet your business needs

Choose the level of technology lifecycle support and services according to your organization’s needs. From warranty support to premium support services to technology lifecycle services to help you plan, deploy, support, optimize and refresh your infrastructure.

Services

Technology lifecycle services

Related solutions

IBM Accelerated Value Program

Customize support services across your infrastructure with assigned experts who build a deep understanding of your overall environment. Our experts proactively identify and advise on improvements and critical events to minimize production downtime, deploy faster, and operate smoother.

IBM Support for Microsoft

Comprehensive end to end support offering for everything that is in the Microsoft lifecycle. TSS supports all products whether on-premises, virtual machines or in any of Microsoft’s clouds.

IBM Media Destruction Services

Permanently destroy sensitive personal data, reducing risk of data breaches and resulting costs. IBM Media Destruction Services provides life-cycle management and redisposition data management services including destruction, data wiping, decommissioning and IT asset disposition (ITAD).

Resources

Trust a worldwide support services leader to support your infrastructure

IDC named IBM a leader in the "IDC MarketScape: Worldwide Support Services 2022 Vendor Assessment." According to the report, top benefits of support include improved hardware performance and satisfaction, reduction of downtime and lower costs of operations.

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