page-brochureware.php
Sterling Order Management Suite
IBM Sterling Order Management System 101 Introducing IBM Sterling Order Management System 101, your support content hub for product knowledge and documentation. Open a case
Explore Now! Try It Today!
Upcoming Events Stay tuned! Our Sterling experts are crafting insightful webinars and events to help you maximize your OMS environment. We’ll update this section soon with the latest sessions to help you learn and connect.
Past Events Browse recordings of prior sessions where IBM specialists shared valuable technical information and guidance for users of the IBM Sterling Order and Fulfillment Suite.

Events & Webinars (2025)

STE Webinar: ‘Webinar – Platinum Support’ (Nov 18th) STE Webinar: IBM Sterling OMS Event Readiness Series – ‘Peak Day Preparedness!’ (Oct 30th) IBM Sterling Order Management System Q3 Demo Day Session 2 – Commerce Connectivity and Upcoming Features (Oct 16th) IBM Sterling Order Management System Q3 Demo Day Session 1 – AI, B2B, and Modernization (Oct 15th) STE Webinar: IBM Sterling OMS Peak readiness 2025 – ‘SME Panel discussion’ (Sept 30th) Next-Gen B2B Order Orchestration: Transforming B2B Supply Chains with IBM Sterling OMS (Aug 29th) STE Webinar: IBM Sterling Call Center (next-generation): Migration & Customization (Aug 13th) Exclusive Webinar: Discover What’s New in IBM Sterling Order Management for B2B Success (July 31st) IBM Advanced Support Webinar (July 16th) IBM Sterling Order Management Suite Demo Q3 Demo Day 2025 (July 15th) STE Webinar – IBM Sterling OMS Peak readiness 2025 – Best Practices and recommendations (July 9th) STE Webinar – Quick POC Setup and Exploration: IBM Sterling Order Management System and Order Service via Minikube(May 28th)) Webinar – How to download, install and use the IBM Software Support Mobile Application (May 20th)) STE Webinar – Leveraging Openshift BuildConfig feature for automating IBM Sterling OMS container customization (April 30th) STE Webinar – Order Management Suite Demo Day Q2 2025 (Apr 24th) Webinar- IBM Support Guide (Apr 22nd) STE Webinar – IBM Sterling OMS peak season readiness 2025 Kickoff – Retrospect (Apr 15th) Sterling OMS User Forum – Americas, an IBM TechXchange Workshop (Apr 8th &9th) Sterling OMS Conference (EMEA) – Best Practice Experieince (Mar 27th & 28th) Advance Your Partnership with IBM OMS Support (Mar 19th) IBM Support Escalation Process Webinar (Mar 18th) IBM Sterling Order Management: ‘Support Technical Exchange’ session on ‘Order Service overview with hands-on training’ (Mar 12th)

Events & Webinars (2024)

IBM Order Management Event Readiness Series – Peak Day Preparedness (Oct 15, 2024) IBM Order Management: Holiday Readiness Series 2024 – SME Panel Discussion (Sep 19, 2024) Best Practices to Ensure Peak Success (Aug 1, 2024) Modernize and Scale Your Enterprise Software Solutions (Jul 31, 2024) SST Dashboards Demo (Jun 26, 2024) Order Management Suite Demo Day – Q1 2024 (Mar 26, 2024) Order Management Suite Demo Day – Q2 2024 (Jun 25, 2024) Order Management Suite Demo Day – Q3 2024 (Oct 17, 2024) Holiday Readiness 2024 Kickoff – Retrospect (Apr 18, 2024) Advance our Partnership: IBM Sterling Order Management Support (Feb 29, 2024)

Events & Webinars (2023)

Holiday Readiness Series 2023 – Peak Day Preparedness (Oct 26, 2023) Holiday Readiness Series 2023 – Best Practices (Aug 10, 2023) Holiday Readiness Series 2023 – Payments Deep Dive (May 18, 2023)
Working with IBM Support
IBM Support Guide

 IBM Support Offerings View my Cases Enhancement requests

 How to Escalate cases

 Directory of world-wide contacts Adding Team Members to New and Existing Cases
Open a Case
Step 1

Determine what Must Gather fits to your problem.

MustGather Documentation Step 2

Collect the required information for your product.

Step 3

Open a case and attach the information.

Open a Case
Articles
Explore Technotes
Configuring Kubernetes probes for IBM OMS Containers

Configuration Containers
Optimizing node capacity

Optimization On‑Premise
Hot SKU properties tuning

Configuration On-Premise SaaS
IBM Sterling Order Management – Performance Guide

Optimization Containers
Optimize the IBM Sterling Order Management database size

Optimization SaaS
Tutorials
View IBM ProductHub Videos
Integrating Kafka with Sterling Order Management

Installation Configuration On-Premise
Deploying IBM Sterling Intelligent Promising Containers on Minikube

Deployment Containers
Integrating ActiveMQ with Sterling Order Management system

Integration MQ On-Premise
Access IBM Sterling Order Management-hosted MQ server using IBM MQ client

Configuration MQ SaaS
Connecting to IBM Sterling Order Management queue manager

Video MQ SaaS
Implement advanced logging in IBM Sterling OMS with Log4j

Configuration On-Premise SaaS

Reference links

Important References

Product lifecycle Overview

Stay up to date with My Notifications

Sterling OMS Community

Deprecated components in Sterling Order Management

Deprecated components in Sterling Intelligent Promising

Releases

Know about Major updates

Major Updates Schedule

Know about Minor updates

Minor updates schedule

IBM Fix Central

Explore Product Documentation

Sterling OMS on Cloud Sterling OMS on Prem Sterling Call Center IBM Sterling Order and Fulfillment products
Sterling Configure Price Quote Sterling Store Engagement Sterling Intelligent Promising
image

“IBM prides itself on delivering world class software support with highly skilled, customer-focused people. ”


Return to 101 home

Contact Support

Asia Pacific Europe Latin America North America Middle East and Africa
  Best practices for Sterling Order Management System and Sterling Intelligent Promising containers

Back to top