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MustGather information aids in problem determination and saves time to resolve cases. If all of the information requested in this MustGather is provided upfront, IBM Sterling Support will better understand your problem.
A valid IBM customer number, contact name, email address, and phone number are important to validate the entitlement and contact information.
Refer to the section "Accessing Software Support" in the IBM Software Support Handbook to have the full list of information necessary to open a support ticket.
To determinate the appropriate Severity of your concern/queries for your business, refer the IBM Software Support Handbook.
Refer to the section "Accessing Software Support" in the IBM Software Support Handbook to have the full list of information necessary to open a support ticket.
To determinate the appropriate Severity of your concern/queries for your business, refer the IBM Software Support Handbook.
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How to submit diagnostic data to IBM Support:
- After collecting the preceding information and a support ticket is opened, follow the instructions in submit diagnostic data to IBM (ECuRep) or Enhanced Customer Data Repository (ECuRep) for secure upload.
- If you are using IBM Community Portal, update the case to indicate that data has been sent.
General IBM Support hints and tips:
Here you can find a list of useful links for IBM Order Management Documentation and the Support processes:
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS6PEW","label":"IBM Sterling Order Management"},"ARM Category":[{"code":"a8m0z000000cy0AAAQ","label":"Install and Deploy"},{"code":"a8m0z000000cy00AAA","label":"Orders"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Modified date:
18 July 2025
UID
ibm16610120