What is decision management?

Decision management is the process of using machine learning and business rules to automate decision making. Decision management often involves making intelligent operational decisions to improve customer experiences.

Why automate decisions?

Automating decisions through a business rules management system (BRMS) enables businesses to create and manage business logic independently from applications and processes. Businesses can also leverage AI and machine learning to make decisions with precision, targeting each customer interaction intelligently.

Because decision management solutions are easily integrated with other IT systems, your applications can scale and execute automated decisions across multiple channels. Business rules software is typically quick and easy to update, giving businesses the agility and speed to meet changing demands.

See it in action


Empower business users

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Use business rules software to intuitively model, author and validate decisions in a low-code environment.

Make better decisions

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Combine AI with predictive analytics to improve your decision-making process.

Optimize customer experiences

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Use advanced analytics to adapt to changes in real time and exceed customer expectations. 

Get more capabilities

Decision management is just one capability of the IBM Cloud Pak® for Business Automation

Make bold moves in automation and solve your toughest operational challenges


IBM Cloud Pak for Business Automation includes AI-powered capabilities, a common UI and low-code tools.


Get task automation, workflow orchestration, decision management, content services and more.


It’s a modular and easy-to-consume pricing approach, so you only pay for what you need.

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Explore a roadmap for successful digital decisioning and intelligent automation.


Explore the full set of IBM solutions for automating all types of work at scale.

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