AI

Has AI raised the ceiling with marketing? An interview with Kate Bradley Chernis & Joey Camire

May 11, 2019 | AI, Think Leaders

Has AI raised the floor but not the ceiling with marketing? Have we over-indexed on having content at scale? And is there a way for marketers to understand when hyper-personalization will cross the line into creepiness? In this episode of thinkPod, we are joined by Kate Bradley Chernis (Founder & CEO of Lately) and Joey Camire (principal & founding team of Sylvain Labs). ...read more


Building bots with empathy requires finding the right balance

May 6, 2019 | AI, Conversational Services

Research indicates people are more likely to disclose sensitive information anonymously to an AI interface than a human-operated virtual therapy platform. Learn more about how one company has built an empathetic bot to assist with mental health services. ...read more


Serving society ethically in the age of Artificial Intelligence

February 25, 2019 | AI, News and Updates

This week, Ethisphere Institute announced its 2019 list of the World’s Most Ethical Companies—and IBM is one of the few leading companies in the information and technology services category to receive the award. This recognition highlights companies like IBM, working with partners and clients to do the right thing, by operating with integrity every day. ...read more


Three ways businesses are using AI to streamline work for employees

November 16, 2018 | AI, Discovery and Exploration

It’s no longer a question of if AI will be implemented to take on many of the rote tasks and duties in our daily schedules, but when. Accepting AI, and learning about its benefits give industries, companies and individuals a chance to adapt, re-skill, and prepare for the future of work. Discover how organizations are already using Watson AI solutions at IBM Watson's AI & the Future of Work Virtual Summit. ...read more


Building trust in the age of AI – How businesses can build fairness into their machine learning models

July 16, 2018 | AI, AI for the Enterprise, News and Updates...

Every organization that develops or uses AI, or hosts or processes data, must do so in ways that allow them to rationalize the decisions or recommendations in a way that is easily consumable. Let's examine Forrester's recommendations how organizations can leverage AI for the good of humankind, while avoiding the ethical pitfalls associated with perceived discrimination. ...read more


How Watson Education, Scholastic and Edmodo are using AI to close the learning gap

June 26, 2018 | AI, News and Updates

IBM is excited to announce two new collaborations with Scholastic and Edmodo. Expanding our reach in this way will give educators the resources they need to ensure that there is no gap between what a student is expected to learn and what he or she has actually learned. ...read more


Journey to AI – Three lessons we learned about effective implementation

June 7, 2018 | AI, AI for the Enterprise

The potential in AI to improve our lives and our businesses is potentially limitless, but as with any new technology, we must approach it responsibly and with a willingness to learn and adapt. Here are three lessons we learned from our own interactions with clients and colleagues. ...read more


Showing by telling: How this IBM engagement leader helps people see the future with Watson

May 30, 2018 | AI, AI for the Enterprise, Trends and Profiles

A profile of IBMer Rachel Liddell who helps business leaders and influencers understand how Watson will change their organizations, their communities – and their lives – by telling stories about the real impact and exciting possibilities of AI. ...read more


How Watson empowers agents to deliver excellent customer service

March 29, 2018 | AI, AI for the Enterprise, Cloud...

Empowering customer service agents with new technology is the key to great customer interactions, leading to an increase in repeat business. This approach is often overlooked when compared with other customer service pain points, such as increasing customer satisfaction or decreasing operation costs, but in reality, these objectives are all interlocked. ...read more