AI
Journey to AI – Three lessons we learned about effective implementation
The potential in AI to improve our lives and our businesses is potentially limitless, but as with any new technology, we must approach it responsibly and with a willingness to learn and adapt. Here are three lessons we learned from our own interactions with clients and colleagues.
Showing by telling: How this IBM engagement leader helps people see the future with Watson
A profile of IBMer Rachel Liddell who helps business leaders and influencers understand how Watson will change their organizations, their communities – and their lives – by telling stories about the real impact and exciting possibilities of AI.
How Watson empowers agents to deliver excellent customer service
Empowering customer service agents with new technology is the key to great customer interactions, leading to an increase in repeat business. This approach is often overlooked when compared with other customer service pain points, such as increasing customer satisfaction or decreasing operation costs, but in reality, these objectives are all interlocked.
Why businesses must follow customers to a frictionless future
If there's one thing that business leaders should take on board in 2018, it's this: customers will not wait around for you anymore. Today, customers want seamless customer experiences that deliver what they want, how they want it, right now. Businesses must do more to reduce customer effort, and it is a trend that contact center managers cannot ignore.
Redefining How We “Get it Done” With Watson
As part of the Visual Recognition team, Allie Miller is shaping the future of the Watson technologies that help businesses understand the context of their images, leading to the discovery of actionable insight. Go behind-the-scenes to learn more about Allie and her journey into AI.
How Bradesco solves customer queries in just seconds with AI
Using IBM Watson, Bradesco implemented a virtual agent, Bradesco Inteligência Artificial, to assist employees and customers in answering their questions about bank products. Since the implementation, Bradesco sees customer satisfaction levels of higher than 85%, with 94% of queries being handled by the virtual agent.
Top 5 challenges CMOs will face in 2018 and how AI can help
Only about 7 percent of Chief Marketing Officers (CMOs) surveyed found their digital transformation initiatives were exceeding their expectations. Explore how AI can enhance human intelligence more effectively, and drive better return on investment.
How fund managers can apply AI to turn data into insights, reduce bias in decisions and generate alpha
In this age of rampant data growth, the only way to reliably beat the market on a risk-adjusted basis is to mine unstructured data faster and more accurately than competitors. Companies that combine AI, and machine learning with speed, accuracy, nuance and contextual awareness will change the game of managing and growing investments.
Get the Forrester Report on how to make customer service smarter, faster and more cost effective
Call centers executives face the constant challenge of meeting customer expectations and business cost goals. Customers prefer interacting with virtual agents, and are choosing messaging over phone calls for issue resolution. This Forrester report outlines the trends that will enable call centers to become smarter and more strategic.