Building trust in the age of AI – How businesses can build fairness into their machine learning models
Every organization that develops or uses AI, or hosts or processes data, must do so in ways that allow them to rationalize the decisions or recommendations in a way that is easily consumable. Let's examine Forrester's recommendations how organizations can leverage AI for the good of humankind, while avoiding the ethical pitfalls associated with perceived discrimination.
IBM is excited to announce two new collaborations with Scholastic and Edmodo. Expanding our reach in this way will give educators the resources they need to ensure that there is no gap between what a student is expected to learn and what he or she has actually learned.
The potential in AI to improve our lives and our businesses is potentially limitless, but as with any new technology, we must approach it responsibly and with a willingness to learn and adapt. Here are three lessons we learned from our own interactions with clients and colleagues.
A profile of IBMer Rachel Liddell who helps business leaders and influencers understand how Watson will change their organizations, their communities – and their lives – by telling stories about the real impact and exciting possibilities of AI.
Empowering customer service agents with new technology is the key to great customer interactions, leading to an increase in repeat business. This approach is often overlooked when compared with other customer service pain points, such as increasing customer satisfaction or decreasing operation costs, but in reality, these objectives are all interlocked.
If there's one thing that business leaders should take on board in 2018, it's this: customers will not wait around for you anymore. Today, customers want seamless customer experiences that deliver what they want, how they want it, right now. Businesses must do more to reduce customer effort, and it is a trend that contact center managers cannot ignore.
As part of the Visual Recognition team, Allie Miller is shaping the future of the Watson technologies that help businesses understand the context of their images, leading to the discovery of actionable insight. Go behind-the-scenes to learn more about Allie and her journey into AI.
Using IBM Watson, Bradesco implemented a virtual agent, Bradesco Inteligência Artificial, to assist employees and customers in answering their questions about bank products. Since the implementation, Bradesco sees customer satisfaction levels of higher than 85%, with 94% of queries being handled by the virtual agent.
Only about 7 percent of Chief Marketing Officers (CMOs) surveyed found their digital transformation initiatives were exceeding their expectations. Explore how AI can enhance human intelligence more effectively, and drive better return on investment.