Customer Experience (CX)

Is your supply chain your competitive advantage?

87% of CSCOs consider proactive mitigation of risks and disruption critical, yet only 36% say they are adequately equipped to do so.1 Most businesses today are struggling with traditional supply chain models that are slow and lack end-to-end visibility. As a result, businesses are unable to sense, predict and mitigate disruptions that can cripple their […]

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Making the supply chain smarter and future-proof with AI and Blockchain

Technologies like AI and Blockchain are proving to be game changers in order fulfillment and supply chain management; enabling organizations to integrate and provide visibility into their supply chain networks – suppliers, trading partners, distribution partners, and services partners. Most manufacturers and retailers rely on disparate systems, processes and tools for their operations. However, these […]

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Transform CX with AI: Being Personal, Seamless & Relevant

Companies use all kinds of tools to find out what customers think about their products and services so they can improve the overall customer experience (CX). They mine data from social media, conduct focus groups surveys, and collect feedback from customer service reps. Eventually, all this information will reveal what customers think and feel. But […]

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