Artificial Intelligence

Making the supply chain smarter and future-proof with AI and Blockchain

Technologies like AI and Blockchain are proving to be game changers in order fulfillment and supply chain management; enabling organizations to integrate and provide visibility into their supply chain networks – suppliers, trading partners, distribution partners, and services partners. Most manufacturers and retailers rely on disparate systems, processes and tools for their operations. However, these […]

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The essentials to a competitive edge in the Industrial Age. Is your organization tuned in?

The manufacturing industry is fundamentally changing, with advanced technologies increasingly underpinning global competitiveness and economic prosperity. Industrial leaders are digitizing essential functions within their operations, as well as, with their partners along the value chain. In addition, they are enhancing their product portfolio with digital functionalities and introducing innovative, data-based services. While exponential technologies can […]

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BRF enables consumer-like IT support for its employees

Technologies like AI and Blockchain are proving to be game changers in order fulfillment and supply chain management; enabling organizations to integrate and provide visibility into their supply chain networks – suppliers, trading partners, distribution partners, and services partners. Most manufacturers and retailers rely on disparate systems, processes and tools for their operations. However, these […]

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Transform CX with AI: Being Personal, Seamless & Relevant

Companies use all kinds of tools to find out what customers think about their products and services so they can improve the overall customer experience (CX). They mine data from social media, conduct focus groups surveys, and collect feedback from customer service reps. Eventually, all this information will reveal what customers think and feel. But […]

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Welcome to the world of Hyper-Personalisation and AI

From finance to sales to operations, artificial intelligence (AI) is impacting every part of your business. So too with customer experience (CX)? And that’s where things get tricky. It isn’t simply enough to catch the eyes of customers; it’s also important to deliver happiness and win their hearts. For this, marketers prefer one-to-one marketing that is […]

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It’s time to bet big on AI to enhance customer experience

As a new-age connected customer, I want the best in customer experience (CX) – whether at a restaurant, supermarket or on a flight. The best CX comes from making an effort to be closer to the customer and making them feel that every interaction is tailored just to them. Like the barista who knows my […]

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Opportunities and challenges in AI adoption

In this era a data deluge, Artificial Intelligence presents a great opportunity for enterprises to deliver entirely new types of customer engagement, strategic innovation and business transformation. At the same time, akin to any new age technologies, AI adoption has to be embraced and executed carefully considering all challenges that it poses. The impact from […]

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