Cognitive

BRF enables consumer-like IT support for its employees

There is no dearth of large multi-national organizations across the world, operating in several industries. Couple of things common across all of them is a large number of employees, several instances of IT infrastructure, software, applications running these organizations and therefore, a need for those employees to engage with IT helpdesks to resolve their issues. […]

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Automation for the Digital Workplace

Scenario 1: You’ve been on a vacation, and it’s been a great time. It’s one of those holidays where you decided to leave your laptop behind and disconnect the email service from your handheld device as well. What’s that? You say it sounds utopian?!!   But let’s just hold on to the thought for a […]

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Using your data and AI to build a smarter business

There is no dearth of large multi-national organizations across the world, operating in several industries. Couple of things common across all of them is a large number of employees, several instances of IT infrastructure, software, applications running these organizations and therefore, a need for those employees to engage with IT helpdesks to resolve their issues. […]

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3 areas Enterprises can make use of AI

In my previous blog on ‘Becoming an AI-driven enterprise’, I described IBM’s point of view on a method and a need to scale the ‘Ladder to AI’. Hopefully it helped you derive a better understanding and appreciation for the products that IBM has recently launched – those which will further enhance your Journey to Cloud […]

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Are you in the market for AI.?

I started my journey in cognitive and artificial intelligence (A.I.) technologies back in 2013. As one of the first product managers for IBM Watson, I had identified customer self-service as a go-to-market opportunity and the Watson team launched one of the first A.I. self-service virtual agent technologies, Watson Engagement Advisor. Since those early days, I have […]

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Getting started with industrial AI: The IBM Watson Assistant

Humans have reached the pinnacle of traditional computing. We have built various programming constructs to solve real-world problems. Today, we are witnessing yet another challenge on the journey to make life easier. Machine learning coupled with powerful GPUs are paving the path to solving much more significant problems. Over the years, the development of the […]

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Becoming an AI-driven enterprise is easier than you think!

Artificial Intelligence is all too often associated only with futuristic technologies seen in movies or in the news. Yet what many people don’t realize is that technology disruptions have already been influencing our daily lives for more than a decade! As consumers and individuals, we are all too familiar with the ‘art of generating and […]

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From Explainable AI to Rational AI

A global Television company recently launched a TV set with ‘Artificial Intelligence.’ Another consumer durable major has just launched an ‘AI powered’ washer. The same company has also launched an AI powered refrigerator, and an Intelligent Air-Conditioner last month. Companies across the globe are coming out with products and services tagged with ‘AI’. AI to […]

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Kickstarting your ML projects using pre-trained models from IBM’s MAX

One of the biggest challenge when you want to use ML in your project is training models using right data. It’ not super tough if you have enough data to build a model but most of the time when I want to quickly experiment, i don’t necessarily have the data for it, forget about good […]

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Accelerated Loyalty Journey for making customers bond and return to your brand

From ZMOT to Accelerated Loyalty Journey After the advent of digital technologies like search engines and mobile phones etc., most people don’t go to the physical stores to purchase even a shampoo without researching about it online. This influence of digital channels such as social media and search on the customer decision journey is called […]

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