IBM Design Thinking

Customer at the heart of experience

Think of the last time you had a bad experience with a service in a restaurant, even though the food was great. Or a deal that you picked online and was not delivered on time to you and the customer service person you called was unapologetic about it.  The chances are that you never went […]

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Game Plan for Gone Goal

Gone Goal Digital reinvention can be a game changer if practiced and deployed with a game-plan. Learn more from FIFA 2018 World Cup’s goals missed!   The energy of World Cup is always enticing if not alluring. And likely so. Most strategic management rules and methods are built using sports game plan. Be it organizational […]

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