What is workflow automation?

Workflow automation orchestrates multiple business processes — straight-through, human-assisted or case management — within operations and provides visibility into each step.

Why automate workflows?

Manual workflows can easily disrupt or slow operations. Lack of transparency and dependencies on employees leave businesses vulnerable to a variety of bottlenecks that create inefficiencies. Automating workflows safeguards against potential barriers and empowers business professionals to directly participate in designing business solutions.


Automate at scale  

Do more with less by deploying hands-off processing while managing cases and exceptions.

Deliver consistent experiences  

Provide a consistent and transparent user experience with reusable, standardized workflows.

Operate flexible workflow styles

Seamlessly blend structured and unstructured processes into a smooth, repetitive workflow.

See it in action

Improve productivity with workflow automation

See how to streamline engagement by simplifying the account-opening process with IBM Business Automation Workflow.


Gartner Magic Quadrant leader

IBM has been named a leader by Gartner in the Magic Quadrant for Intelligent Business Management Suites, 2019

Forrester Wave leader

Forrester has named IBM a leader in its Forrester Wave for Digital Process Automation for Deep Deployments, 2019


“Best customer journey for improved processes.”
— G2 Crowd reviewer

Go to G2 Crowd review (link resides outside IBM)

Case studies

See how clients are using workflow automation to transform their businesses.


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