Why automate data capture?

Today’s mobile, social and cloud transformation is leading to exponential growth in business content. This places greater demands on organizations to efficiently capture, understand and use unstructured data to gain competitive advantage. Customers expect rapid responses even when their business transactions involve the exchange of documents. Data capture and imaging solutions from IBM help companies move at the speed of business.

Quickly and effectively capture content through multiple channels wherever and whenever it originates. When transactions need data that’s located within content, you can automatically classify, find and extract data — even when it’s handwritten. Enrich the data and derive understanding using IBM’s cognitive technologies. With near real-time digitization, you can improve productivity and accelerate business processes to achieve faster responses to customers.

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Reduce errors associated with manual data entry by automating data capture and validating data at the point of contact, while accelerating content integration into a case file or business process.

Icon representing the capability to automate document capture for speed and efficiency

Speed and efficiency

Make documents and their data available to business applications and users more quickly with time-saving and labor-saving automated processing that can improve employee productivity.

Icon representing the capability to automate document capture for customer centricity

Customer centricity

Create exceptional customer experiences by capturing content from any source — a mobile photo, a fax, scanned documents and digitally created content. Respond quickly even when the information is located within a document.

IBM Business Automation Content Analyzer

Add intelligent capture with a cloud-based RESTful API that can be integrated into your current software applications. IBM Business Automation Content Analyzer extracts data from unstructured or structured document types. AI-infused classification is achieved with an easy-to-configure training tool that requires no templating, rapidly accelerating your data extraction and classification.

IBM Datacap

Automate the capture, recognition and classification of business documents to quickly and accurately extract important information from those documents to accelerate business processes.

IBM Datacap supports the next generation of data capture — the cognitive era. The solution enables you to identify, classify and extract content from unstructured or highly variable documents without manual intervention. It uses natural language processing, text analytics and machine-learning technologies. By applying cognitive capture to complex tasks, the solution can significantly accelerate processes, reduce labor costs, deliver meaningful information and improve the responsiveness of customer service.

Demo the data capture solutions

Improve customer interactions by using the cognitive capabilities of IBM Datacap and IBM Case Manager to see patterns in customer behaviors, extract key information from documents and images and gain intelligent control over your content.

Additional data capture offerings

IBM Datacap on Cloud

Gain the power of the data capture and imaging capabilities of IBM Datacap — as a service.

IBM Datacap Mobile

Get enhanced IBM Datacap image-capture capabilities through a streamlined, mobile user interface for Android or iOS devices.

IBM Datacap Insight Edition Add-on

Enhance IBM Datacap with cognitive capture technology to automate the processing of complex, highly unstructured documents.

Why IBM?


Best-in-class capture

Take advantage of multichannel capture that supports scanners, facsimiles and digital files, such as PDF files and images that come from applications and mobile devices.


Cognitive capture

Automate the processing of complex, unknown-format or highly variable documents that are difficult to automate with a traditional capture system.


Mobile capture

Increase accuracy with capture and validation at the point of contact, while accelerating content integration into a case file or business process.

Extend the value of data capture

The true power of automation is in connecting data capture with task automation and your critical business processes and workflows — within your organization. A comprehensive, integrated platform for achieving your digital business automation objectives, IBM’s digital business automation platform can help your organization unlock its fullest potential.

Integrate unstructured data into business applications
(Capture + Tasks)

Transform the operational or transactional unstructured information that comes into your organization into structured data to be transferred to robotic process automation (RPA) bots that automatically process the data in a variety of applications and systems.

Improve customer experiences
(Capture + Workflow)

Automate the capture, storage and management of customer information to help dramatically improve the customer experience and help you scale your business.

Automate data capture with an automation platform

Automation data capture at speed and scale with an integrated automation platform designed for business users. Learn more about the IBM Automation Platform for Digital Business.

Apply AI to your operational apps to intelligently automate work

Using IBM Business Automation Intelligence with Watson™, a learning system designed for business managers, you can move beyond single AI experiments to systematically apply AI to business operations including business rules.

Capture, visualize and act on operational data

IBM Business Automation Insights lets you capture all events generated by the platform's operational systems, including IBM Operational Decision Manager. Aggregate them into business-relevant KPIs and preset a meaningful, real-time view of business operations.

Choose your deployment option

You can deploy and run the automation platform on premises, in the IBM Cloud™ or the cloud of your choice.

Client stories


Turkcell uses IBM Datacap to help increase customer retention and become a more customer-centric organization.

PowerSouth Energy Cooperative

PowerSouth Energy Cooperative connects business operations to the content they need to keep operations running smoothly.

Learn more about data capture

HSBC digitizes global trade with an IBM cognitive solution

Financial services holding company, HSBC, uses IBM’s cognitive capture capabilities to boost accuracy, while freeing up staff for more value-added activities.

Demo: IBM Datacap Mobile

Discover by way of an onboarding situation in which a customer wants to open a new account the capabilities of IBM Datacap Mobile to capture important documents through a smartphone or tablet.

Harness content to deliver a superior customer experience

Cognitive and cloud-based enterprise content management (ECM) solutions help organizations protect their content, while gaining a competitive advantage from it and improving business performance and ROI.

Automation Learning Hub

Get the latest product information, guides, demos and more to help you automate all types of work at scale.

Contact an expert

IBM offers a scalable platform for rapidly prototyping solutions that automate and augment critical business processes. With an established ecosystem and industry expertise, you can start quickly and scale to enterprise-wide deployment — without the fragmentation of platform and skills that is common to other providers.