Who are the Analytics Cloud Expert Services team?

The Analytics Cloud Expert Services (ACES) team are experts who provide a suite of technical advisory services available to help you successfully adopt, operate, and evolve your Analytics solutions. Our team has deep technology expertise and vast experience across private, hybrid and public cloud platforms.

IBM ACES has focus in three primary areas:

Development Services
  • Product add-ons
  • Automation and integration
  • Custom solutions
  • Developer-to-developer support
Management Services
  • Remote administration
  • Solution maintenance
  • Proactive management
  • Upgrade assistance
Premium Support Services
  • Designated product experts
  • Operational assessments
  • Proactive and preventive support
  • Applied proven practices

Development Services

Personalized developer assistance and support, with options ranging from quick start projects through to end-to-end custom solutions, delivered by IBM Analytics API experts.

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Developer Assist

Specialized aid and support activities for your developers.

Advanced Visualization

Services to help define new visualization types to meet your business needs.

Designated Developer

IBM designated resource to assist your development team on various development activities.

Mobile App Customization

To extend IBM Cognos BI and performance management to your mobile devices.

Cognos Custom Authentication Provider

Custom Authentication Provider for IBM Cognos BI products.

Cognos Upgrade Automation

Our experts will help IBM Cognos BI or Series 7 users upgrade to products in the IBM Advanced Analytics suite.

Cognos Security Replication

Automated process of migrating and maintaining all Cognos security environments.

Cognos Content Store Refinement

Capture and combine information about your Content Store in an automated fashion, allowing you to get the answers that you need to plan an upgrade effort or regular maintenance.

Management Services

Available to help bridge your IBM Software from on-premises to the cloud, or between product versions. We manage key parts of your environment and continually optimize your solutions to allow them to run and grow seamlessly. With both consultative and/or hands-on assistance, we call fulfill your solution maintenance and administration needs.

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Operations Launch

Assistance when you move newly purchased IBM technology from the implementation phase to deployment.

Essential Management Service

Creation of a steady state for your new environment including administration and monitoring.

IBM Analytics JumpStart Services

Up to 50 hours of remote consulting time for startup activities.

Upgrade Bridge

Help for you to cross the bridge from an unsupported to a supported IBM software release.

Premium Support Services

Our technical specialists apply their experience to extend beyond IBM's Subscription and Support (S&S) Services to address your specific product and solution requirements. Our experts can accelerate your problem handling and resolution, deliver proactive guidance and provide targeted solutions to address your unique business requirements.

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Accelerated Value Program (AVP)

Trusted advisors who are extensions of your team within IBM. Designated to you, these experts provide ongoing guidance and advocacy, as well as prioritized handling of your issues.

Event Readiness Support

Planning, preparedness, escalated traffic, holiday readiness, site/brand launch and Monthly/Quarterly load.

Enhanced Secure Support

Access to environments with physical, logical and administrative security that protects the regulated data you send to IBM for support.

US Citizens Support

Assistance that will provide stringent government security requirements when your operational requirements demand it.

Analytics Platform Support

Enhanced and Premier support packages that can help you get maximum value from your IBM software investment.

On Demand Consulting

Just-in-time access to rich technical expertise at critical times to help you mitigate risk and accelerate solution deployments.