IBM Watson Text to Speech

Overview

IBM Text to Speech is an API cloud service that enables you to convert written text into natural-sounding audio in a variety of languages and voices within an existing application or within watsonx Assistant. Give your brand a voice and improve customer experience and engagement by interacting with users in their native language. Increase accessibility for users with different abilities, provide audio options to avoid distracted driving, or automate customer service interactions to eliminate hold times.

Improves user experience

Help all customers comprehend your message by translating written text to audio.

Boosts contact resolution

Solve customer issues faster by providing key information in their native language.

Protects your data

Enjoy the security of IBM’s world-class data governance practices.

Truly runs anywhere

Built to support global languages and deployable on any cloud—public, private, hybrid, multicloud, or on-premises.

Feature highlights

Real-time speech synthesis

Provide multilingual, natural-sounding support.

A unique voice for your brand

Create a branded voice with Premium.

Leader in AI and ML

Benefit from IBM Research in AI and machine learning.

Natural-sounding neural voices

Benefit from our deep neural networks trained on human speech to automatically produce smooth and natural sounding voice quality.

Custom voices

Design your own unique branded neural voice modeled after your chosen speaker using as little as one hour of recordings. Premium feature.

Controllable speech attributes

Easily adjust pronunciation, volume, pitch, speed and other attributes using Speech Synthesis Markup Language.

Customized word pronunciations

Clarify the pronunciation of unusual words with the help of IPA or the IBM SPR.

Expressiveness

Control tone of voice by choosing a specific speaking style: GoodNews, Apology, and Uncertainty.

Voice transformation

Personalize voice quality by specifying attributes such as strength, pitch, breathiness, rate, timbre, and more.

Use cases

Customer self-service
Customer self-service
Customer self-service
Call analytics
Call analytics
Agent assist
Agent assist

Call analytics

Improve call center performance by mining conversation logs to quickly and accurately identify emerging call patterns, customer complaints, sentiment, non-compliant behavior and more.

Agent assist

Boost agent productivity and success with real time assistance during calls using AI-powered document and intranet search. As the agent is speaking with a customer, Watson listens in on the conversation, transcribes the audio, searches for relevant content within documentation, and feeds the answer back to the agent within seconds.

Call analytics

Improve call center performance by mining conversation logs to quickly and accurately identify emerging call patterns, customer complaints, sentiment, non-compliant behavior and more.

Agent assist

Partner with IBM

Accelerate your business growth as an Independent Software Vendor (ISV) by innovating with IBM. Partner with us to deliver enhanced commercial solutions embedded with AI to better address clients’ needs.

Explore ways to accelerate your growth with IBM

Build AI-based solutions faster with IBM embeddable AI

Case study

Woman using mobile phone taking notes in front of laptop.

Insurance bot helps customers in crisis

CodeObjects eliminates hold times by eliminating policyholder requests and transactions.

Ways to buy

Lite

Free
Everything you need to get started. Use 10,000 characters per month at no cost.

Start for free

Standard

As low as USD 0.02 per thousand characters
Ideal for businesses. Gain unlimited characters, high-value features and guaranteed uptime.

Buy now

Premium

Contact us for pricing
Provides large and security-sensitive firms with more capacity and data protection. The Premium version includes custom-branded neural voice and a 99.9% high availability and service level uptime guarantee.

Deploy Anywhere

Contact us for pricing
Deploy behind your firewall or on any cloud with the flexibility of IBM Cloud Pak for Data. The Deploy Anywhere version includes unlimited characters per month, 35 neural voices, and 16 supported languages and dialects.