A company based on Values
Enterprises built to endure stand on a foundation of core values. In 2003, we undertook the first disciplined reexamination of our Values in nearly 100 years.
Through ValuesJam – an unprecedented 72-hour discussion on the global intranet – IBMers came together to define the essence of the company. The result? A set of core Values – defined by IBMers for IBMers – that shape everything we do and every choice we make on behalf of the company.
This shared set of Values helps guide our decisions, actions and behaviors and is at the core of our collective aspiration to be recognized as a great company.
“If there's no way to optimize IBM through organizational structure or by management dictate, you have to empower people while ensuring that they're making the right calls the right way. And by 'right,' I'm not talking about ethics and legal compliance alone; those are table stakes. I'm talking about decisions that support and give life to IBM's strategy and brand, decisions that shape a culture. That's why values, for us, aren't soft. They're the basis of what we do, our mission as a company...You've got to create a management system that empowers people and provides a basis for decision making that is consistent with who we are at IBM.”
Sam Palmisano, Harvard Business Review Interview, Leading Change When Business is Good
By Values we mean:
At IBM, Values mean more than ethics, compliance, or even a code of conduct. Values express:
Our shared Values in action
Dedication to every client's success.
Innovation that matters - for our company and for the world.
Trust and personal responsibility in all relationships.