New Stories

Siemens AG

A one-of-a-kind AI-based chatbot innovates employee support

Siemens and IBM teamed to create an HR chatbot called CARL, which stands for Cognitive Assistant for Interactive User Relationship and Continuous Learning. The solution empowered Siemens employees with an around-the-clock single point of contact for HR-related questions — regardless of location, time zone, language or device.

Gov Facility Services Ltd

Secures financial controls at Her Majesty’s Prisons in just three months with Oracle and IBM Services

When the UK Government took charge of the southern half of English prisons facilities management, it needed business capabilities as fast as possible. A newly formed GovCo (Gov Facility Services Ltd) worked with IBM Services™ to establish Oracle Global HR, Financials and Procurement Cloud within three months, and Oracle Payroll Cloud within six.

Etihad Airways

Enhancing the guest experience with faster, more personalized check-in services

Etihad Airways wanted to enhance customer experience by introducing greater ease, speed and personalization into the digital elements of air travel. Working with IBM® Services™, the airline is using IBM Cloud™ to transform its services, bringing the quality of the digital touch points closer to the high standards of the airline’s travel experience.

Exxon Mobil Corporation

An industry-first app for transforming customer experience at the gas pump

Building on a long track record of service innovation, ExxonMobil engaged an IBM® iX® team to help design and launch Exxon Mobil Rewards+, the first smartphone app offered by a major fuel retailer for digital payment at the pump. The solution’s IBM Cloud™ platform drives down costs and scales effortlessly as the app’s user base continues to grow.

Oriflame Cosmetics AG

The Beauty of Elasticity

When online sales surge, can your IT infrastructure keep up? And then scale back down when it’s business as usual? Oriflame’s IT environment can do just that. After migrating its IT systems to the Microsoft Azure™ cloud to gain the needed scalability, the company turned to IBM® Services™ to operate the platform at the desired high performance and availability level and at an optimum cost.

BSH Hausgeräte

Enhances the customer support experience with innovative iPad apps from IBM

Customer service is central to BSH, a leading home appliance manufacturer, with 5,300 technicians completing 12 million service jobs a year. By working with IBM® Services to streamline workflows using iPad, BSH has cut service engineers’ administration workload—releasing their time for improved customer satisfaction, and boosting sales revenues.

Li & Fung Limited

Supply chain company tops 29 million transactions in a day

Li & Fung’s Logistics business wanted to build a more robust business-to-business (B2B) infrastructure capable of handling massive volumes of transactions during China’s Singles’ Day sales events. The company worked with IBM® Services™ to revamp its IBM B2B Integrator solution, enabling it to process peak volumes of up to one million transactions per hour.

Sandvik

Sandvik transforms mining asset management with IoT and analytics

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