Integrated Service Management University Program’s IT Services Curriculum (ITSC) is part of IBM’s Academic Initiative global effort that facilitates the collaboration between IBM and educators to teach students the information technology skills they need to be competitive and keep pace with changes in the workplace.
Integrated Service Management Overview
IBM Integrated Service Management provides the software, systems, best practices and expertise needed to manage infrastructure, people and processes—across the entire service chain—in the data center, across design and delivery, and tailored for specific industry requirements.
IT Services Curriculum (ITSC) Overview
The ITSC program at IBM was developed to establish university courses, degree curricula and a repository of university courses that foster in graduates the in-demand skills necessary for architecting, engineering, implementing, managing, and delivering information technology services. The ITSC program is a specific implementation of Service Science Management & Engineering (SSME) where the class of services is those for operating Information Technology.
ITSC has identified a set of over 100 IT services topics that combine to form courses, represent full semester courses, or combine or expand into full degree curricula. The courses are designed to be implemented across disciplines or within existing computer science, management information systems, or business administration degree programs. Course materials are posted on the IBM Academic Initiative web site accessible to participating universities for free use following an Open Source philosophy. Universities may use or modify the course material, and IBM will assist in developing courses of interest. The curricula may also be designed to provide the student the ability of obtaining industry certificates during study.
ITSC can be taught with or without the use of software or software agonistically - IBM software is available free of charge to IBM Academic Initiative members. Classes and programs have been and continue to be developed globally for Bachelor and Master Degrees focused on IT Service Management, IT Infrastructure Management, IT Service Integration, Business Process Management, SOA, Autonomic Computing, and others. Although the program focuses on the practitioner approach of managing the IT Enterprise, the post graduate degree tracks represent the frontier of IT services and offer significant opportunity for innovation and research by universities.
Featured IT Service Curriculum (ITSC) Courses
- Foundations I and II
Foundations in IT Services provides an overview of information technology (IT) services. The course covers enterprise systems management, which is the complete and total management of a company's IT elements and environment. Foundations in IT Services II continues the overview of IT services and concentrates on infrastructure and relationship management using case studies to support these topics.
- IT Infrastructure Library (ITIL) Foundations V3
Learn the basics of ITIL® (the IT Infrastructure Library ® ) and discover the importance of a systematic approach to management. ITIL contains a comprehensive description of the processes involved in managing IT infrastructures. Build your awareness of the best practice approach to IT service support and service delivery. Learn the importance of an IT infrastructure and IT service for an organization, a process-like approach to business organization, the ITIL management framework, and basic terms and concepts of the work processes used to manage an IT infrastructure.
- Integrated Service Management Software Product Related Courses
Select the product that fits your teaching needs and explore our resources to learn about this product
University Participation
- Over 550 universities worldwide have shown interest, by requesting ITSC downloads and follow-ups
- 270 universities worldwide have or are currently implementing the Foundations in IT Services I and II courses
- 50 universities worldwide are in the design stage of offering full IT service degrees via the ITSC program.
- Dozens of universities worldwide have already implemented IT Service tracks or degree programs.
