Why Integrated Service Management?
Only Integrated Service Management provides the software, systems, best practices and expertise needed to manage infrastructure, people and processes—across the entire service chain—in the data center, across design and delivery, and tailored for specific industry requirements. With Integrated Service Management you gain the Visibility. Control. Automation.™ needed to deliver quality services, manage risk and compliance, and accelerate business growth.
Integrated Service Management Movie Trailer:
Enabling Service Innovation in a Smarter Planet with Visibility. Control. Automation.™
Featured demo
Integrated Service Management for Banking Movie Trailer
Learn how Integrated Service Management for Banking is helping transform business models and deliver innovative new financial services through improved Visibility. Control. Automation.™
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What we offer
Integrated Service Management for: Solutions by:
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Improve service quality, reduce cost and manage risk
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Facilitate product and service innovation
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Create and manage industry- specific products and services
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Explore service management solutions for your role
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Implement service management across the lifecycle
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Enable service innovation with monitoring, security, storage, asset management, virtualization, cloud, automation & more
Featured items
Business Agility: The Power of predictive business service management.
Integrated service management and cloud
Watch as IBM experts discuss how Integrated Service Management can help manage virtualized & cloud environments.
Service Management in Action
Tivoli Netcool for LTE
Optimize the availability and performance of your 4G network.
New solutions leverage IBM Rational Software Delivery Platform
Best practices
Business Agility: The Power of predictive business service management.
Making ITIL actionable.
Identify and leverage your existing service life cycles.
Implement best practices and generate operational savings.
Service Management Simulator
The FUN way to learn about Service Management and ITIL.
Cloud Service Delivery & Management
Integrated Service Management Library
Integrated service management accelerators for a smarter infrastructure
Service Management resources
Learn more on the hottest Service Management topics:
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Meet the expert
Ivor Macfarlane, IT Service Management Consultant and Trainer
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About Ivor
Involved with IT Service Management Best Practice since 1989; author and major contributor to ITSM-related books and relevant publications.
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