Communication Service Providers

  Integrated Service Management from IBM is helping communication service   providers around the world by providing the visibility, control and automation   needed to deliver quality service, manage risk and compliance, maximize return   on investments, and accelerate business growth.

Integrated Service Management from IBM is an inclusive approach that goes beyond IT service management, offering comprehensive tools and processes that can help drive competitive innovation. Integrated Service Management can help with industry specific challenges such as:

• Assuring high quality service to customers; helping with retention of customer base
• Providing visibility, control and automation for new IP based services that combine server, storage, networking technologies
• Drive operational cost reductions and staff productivity
• Compete successfully for each and every current and new customer
• Managing multi-technology/vendor OSS infrastructure; and consolidating and merging CSP

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    Featured Solution Brief

    Integrated Service Management for Telecommunication

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    Featured Case Study

    IBM Solutions for Telecommunication

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    Featured White Paper

    Network Management for Smarter Telecommunication

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  In today's market, customer loyalty toward any one   communication service provider (CSP) is inconsistent, with   few obstacles to prevent customers from moving from one   service provider to another. Customers want uninterrupted   coverage, higher call quality and few, if any, dropped or failed
  calls. With network service assurance solutions for   communications from IBM, CSPs can manage network performance and improve service quality while reducing costs through process automation and operational efficiencies.

Event/Fault Management
Discovery and Visualization for Root Cause Analysis and Change and Configuration, Backup and Restore and Policy Management.

• IBM Tivoli® OMNIbus and Network Manager provides real-time network discovery, network monitoring and event management for IT domains and next-generation network environments.
• White Paper: Tivoli Omnibus and Network Manager
• Customer Case Study: Aircell delivers reliable in-flight Internet access
• Demo: Smarter Network Management

Performance Management
Offers complete, real-time view of critical performance metrics to manage efficiently multi-vendor, multi-technology networks and manage proactively the quality of services

• IBM Tivoli® Netcool® Performance Manager enables CSPs and large enterprises to address the needs and challenges of both fixed and mobile networks—all with one bundled performance management offering.
• White Paper: Performance management for wireless, wireline and convergent networks
• Webcast: Best Practices for Network Performance Management of IP Networks

Service Quality Management
Enforce policies for service quality and traffic prioritization to deliver optimized service within agreed service levels. Proactively manages both service quality and the customer experience based on the analysis of information from the network, service, IT, transactional and operational data sources

• Tivoli Netcool Service Quality Manager Proactively manages both service quality and the customer experience based on the analysis of information from the network, service, IT, transactional and operational data sources
• White paper: Netcool Service Quality Manager
• Demo: IBM CEM offering
• Customer case study: Bharti Airtel SMC Univision

Configuration Management
As CSPs deploy new content-based services, they need to configure those services and underlying infrastructure quickly and accurately. IP infrastructure simplifies this, but extended delivery chains introduce complexities, and existing infrastructure remains a challenge.

• IBM Network configuration manager automates network configuration changes with the highest levels of standardization, accuracy and control.
• White Paper: Network change is constant: configuration and compliance management can help
• Demo: Netcool Configuration Manager

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  Through world-class solutions that address risk across the   enterprise, IBM helps the telecommunications industry build
  a strong security posture that helps reduce costs, improve   service, and manage risk.

• Security, Risk and Compliance Management — Ensure compliance to identity and access control policies for your business and IT resources and services
• Solution Brief: IT security infrastructure solutions (PDF, 109KB)

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  Integrated Service Management provides customers   solutions with visibility, control and automation of all aspects of   protecting data, managing storage infrastructure and   resources, and controlling the information lifecycle.

Storage Management to create a more responsive and resilient storage infrastructure

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  Integrated Service Management includes Enterprise Asset   Management solutions for greater visibility and better control   of assets while achieving higher levels of asset performance   through increased availability and reliability.

• IBM Enterprise Asset Management helps clients achieve greater efficiency by managing all asset types on a single platform
• White Paper: IBM Maximo technology for business and IT agility
• Demo: Getting to problems before they get to you
• Customer case study: Telecommunications company grows revenues and profitability

IT Asset Management
Integrated Service Management solutions help to reduce the cost of IT assets through the lifecycle and get the best return on the systems used to manage all assets, while making sure that service levels and customer satisfaction are improved.

• IT & Software Asset Management helps provide the information required to track, manage, and service IT assets efficiently through their entire life cycle by combining the inventory, financial and contract management of IT hardware and software assets
• Tivoli Asset Management for IT cost effectively manage the life-cycle of your assets

Real Time Asset Location
Integrated Service Management provides complete visibility of an organization’s total enterprise assets in real time and enables an organization to improve asset utilization and employee productivity by providing the current location of existing resources.

• Real Time Asset Location provides real-time visibility to lower maintenance and service costs
• Solution Brief: Real Time Asset Location visibility improves operational efficiencies (PDF, 445KB)

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  The intelligent site operations solution for telecommunications from IBM helps you   instrument management of your mobile network passive infrastructure and   integrate it with active network management. This can help improve your operations and services, reduce operating and energy costs, increase revenue streams and help you better manage your energy footprint. Our software, sensors and services can help you efficiently manage services and assets, automate processes, and predict and respond to problems.

• Tivoli Netcool/OMNIbus operations management software enables around-the-clock administration and automation.
• IBM Maximo® Asset Management software, provides comprehensive asset lifecycle and maintenance management on a single, unified platform

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