IBM Support GuideProductsSolutionsAutomatioData & AIIndustryInfrastructureSecuritySustainabilityConsultingSupport Products Special Platinum Support Eligibility Considerations Platinum Support: Terms & Conditions Products eligible for a subset of Platinum Support Base Support SLO's applyStandard Support team assistanceNo customer workloads for internal testing IBM Programs that run on IBM z/OS-eligible for Platinum Support