Support Management Contacts- Actual List

Support Management Contacts
Product
Name
Role
Email
Infrastructure Support, SRE and TLS
Bina Hallman
Vice President
bmehta@us.ibm.com
IBM Power
Cristiane Hilkner
Vice President
chilkner@us.ibm.com
IBM Storage
Amy Hirst
Vice President
aspurdy@us.ibm.com
IBM Z
Felix Eickhoff 
Vice President
fleickho@us.ibm.com
IBM Software Support,Software SRE & Core Software Product Development
Sripriya Srinivasan
General Manager
sripriya@us.ibm.com
Software Support
John Banks-Binici
Vice President
john_banks-binici@us.ibm.com
  • X-force Threat Intelligence
  • Security Randori ASM
  • QRadar SIEM,
  • QRadar SOAR
  • QRadar Suite (Software)
  • QRadar EDR & XDR
  • IBM Verify Portfolio
  • MaaS360 Mobile Security and Management
  • Trusteer Fraud Protections
  • IBM Data Security/Guardium Portofolio
Jen LaPergola
Director - Software Support 
 Security 
jpergola@us.ibm.com
  • Cloud Pak for Data
  • DB2 LUW
  • Data Integration & Replication
  • Cognos Analytics and Planning Analytics
  • Financial Transactions Payments & Insights
  • Optim & Master Data Management
  • OpenPages
  • Decision Management
  • Netezza
  • Big SQL, Clouder & Hadoop
  • SPSS Modeler
  • Data Fabric EcoSytem & Emerging
  • SPSS Statistics
  • Decision Optimization
  • Business Analytics Enterprise
  • watsonx .data , watsonx. governance & watsonx.ai
  • Data Lineage by Manta
  • Data Observability by Databand
  • WCA for Anisble & WCA for Z
  • Streamsets
 
Kassa Abay
Director - Software Support
Databases, Governance, AI and Analytics
abay@us.ibm.com
  • Automation Decision Services
  • Blueworks Live
  • Business Automation Manager Open Editions
  • Business Automation Insights
  • Business Automation Starter Kit
  • Business Automation Workflow
  • Business Monitor
  • Business Process Manager
  • Case Foundation
  • Case Manager
  • Cloud Pak for Business Automation
  • Integration Designer
  • Operational Decision Manager
  • Process Mining
  • Robotic Process Automation (RPA)
  • Watson  (AI Services, Assistant, Discover, Explorer, Knowledge Studio, Speech, Translator & Voice Gateway)
  • watsonx  (Assistant, Assistant for Z, Discovery and Orchestrate)
  • Filenet Content Manager
  • Capture
  • Content Information Lifecycle Governance
  • Content Manager (CM8 and on Demand)
Rakesh Ranjan
Director- Software Support 
Process Automation, Workflow & Content Services
ranjanr@us.ibm.com
  • Observability with Instana
  • Turbonomic-ARM
  • Concert
  • SevOne
  • Hybrid Cloud Mesh
  • NS1 Managed DNS Connect
  • Rapid Network Automation
  • Cloud Pak for AIOps
  • Operations Insights
  • Hybrid Cloud Network Automation
  • ITM/APM
  • DevOps
  • Cloudability
  • Appito
  • Targetprocess
  • Workload Automation
Olivier Bonnet
Director- Software Support 
IT & Network Automation 
olibonne@uk.ibm.com
  • MQ
  • webMethods
  • API Connect
  • Data Power
  • AppConnect
  • WebSphere Application Server
  • CloudPak for Integration
  • Aspera
  • CloudPak for Applications 
Neeraj Nangia
Director- Software Support 
Automation & App Modernization
nnagia@us.ibm.com
  • Sterling Order Management
  • B2Bi SaaS (Supply Chain Business Network – SCBN)
  • Engineering Lifecycle Management
  • Envizi ESG
  • Environmental Intelligence
  • Supply Chain Intelligence
  • MRO
  • B2B On-Prem
  • Tririaga Application Suite
  • Maximo Application Suite
Paula Springstead
Director- Software Support
Asset Life Cycle Management, B2B and Complex Engineering
psprings@us.ibm.com
  • DB2 for Z
  • DB2 Tools for Z
  • CICS
  • IMS
  • Compilers
  • zDevOps
  • zAIOps
Damyon Thompson
Director- Software Support
 Z Application and Z Hybrid Cloud
djt@us.ibm.com
  • IBM Appliances- MQ
  • IBM Appliances- DataPower
Neeraj Nangia
Director- Software Support 
Automation & App Modernization
nnagia@us.ibm.com
  • IBM Appliances- SevOne
Oliver Bonnet
Director- IT & Network Automation
Automation & App Modernization
olivonne@uk.ibm.com
  • IBM Appliances- DB2
  • IBM Appliances- Netezza
Kassa Abay
Director- Software Support 
Databases, Governance, AI and Analytics
abay@us.ibm.com
  • IBM Appliances- Security Guardium
  • IBM Appliances- QRadar
  • IBM Appliances- Verify
Jen LaPergola
Director- Software Support
Security
jpergola@us.ibm.com
IBM Cloud 
 
 
Cloud  escalation process

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