Support Management Contacts- Actual List

Support Management Contacts
Product
Name
Role
Email
Infrastructure Support, SRE and TLS
Bina Hallman
Vice President
IBM Power
Cristiane Hilkner
Vice President
IBM Storage
Amy Hirst
Vice President
IBM Z
Felix Eickhoff 
Vice President
IBM Software Support,Software SRE & Core Software Product Development
Sripriya Srinivasan
General Manager
Software Support
John Banks-Binici
Vice President
  • X-force Threat Intelligence
  • Security Randori ASM
  • QRadar SIEM,
  • QRadar SOAR
  • QRadar Suite (Software)
  • QRadar EDR & XDR
  • IBM Verify Portfolio
  • MaaS360 Mobile Security and Management
  • Trusteer Fraud Protections
  • IBM Data Security/Guardium Portofolio
Jen LaPergola
Director - Software Support 
 Security 
  • Cloud Pak for Data
  • DB2 LUW
  • Data Integration & Replication
  • Cognos Analytics and Planning Analytics
  • Financial Transactions Payments & Insights
  • Optim & Master Data Management
  • OpenPages
  • Decision Management
  • Netezza
  • Big SQL, Clouder & Hadoop
  • SPSS Modeler
  • Data Fabric EcoSytem & Emerging
  • SPSS Statistics
  • Decision Optimization
  • Business Analytics Enterprise
  • watsonx .data , watsonx. governance & watsonx.ai
  • Data Lineage by Manta
  • Data Observability by Databand
  • WCA for Anisble & WCA for Z
  • Streamsets
 
Kassa Abay
Director - Software Support
Databases, Governance, AI and Analytics
  • Automation Decision Services
  • Blueworks Live
  • Business Automation Manager Open Editions
  • Business Automation Insights
  • Business Automation Starter Kit
  • Business Automation Workflow
  • Business Monitor
  • Business Process Manager
  • Case Foundation
  • Case Manager
  • Cloud Pak for Business Automation
  • Integration Designer
  • Operational Decision Manager
  • Process Mining
  • Robotic Process Automation (RPA)
  • Watson  (AI Services, Assistant, Discover, Explorer, Knowledge Studio, Speech, Translator & Voice Gateway)
  • watsonx  (Assistant, Assistant for Z, Discovery and Orchestrate)
  • Filenet Content Manager
  • Capture
  • Content Information Lifecycle Governance
  • Content Manager (CM8 and on Demand)
Rakesh Ranjan
Director- Software Support 
Process Automation, Workflow & Content Services
  • Observability with Instana
  • Turbonomic-ARM
  • Concert
  • SevOne
  • Hybrid Cloud Mesh
  • NS1 Managed DNS Connect
  • Rapid Network Automation
  • Cloud Pak for AIOps
  • Operations Insights
  • Hybrid Cloud Network Automation
  • ITM/APM
  • DevOps
  • Cloudability
  • Appito
  • Targetprocess
  • Workload Automation
Olivier Bonnet
Director- Software Support 
IT & Network Automation 
  • MQ
  • webMethods
  • API Connect
  • Data Power
  • AppConnect
  • WebSphere Application Server
  • CloudPak for Integration
  • Aspera
  • CloudPak for Applications 
Neeraj Nangia
Director- Software Support 
Automation & App Modernization
  • Sterling Order Management
  • B2Bi SaaS (Supply Chain Business Network – SCBN)
  • Engineering Lifecycle Management
  • Envizi ESG
  • Environmental Intelligence
  • Supply Chain Intelligence
  • MRO
  • B2B On-Prem
  • Tririaga Application Suite
  • Maximo Application Suite
Paula Springstead
Director- Software Support
Asset Life Cycle Management, B2B and Complex Engineering
  • DB2 for Z
  • DB2 Tools for Z
  • CICS
  • IMS
  • Compilers
  • zDevOps
  • zAIOps
Damyon Thompson
Director- Software Support
 Z Application and Z Hybrid Cloud
  • IBM Appliances- MQ
  • IBM Appliances- DataPower
Neeraj Nangia
Director- Software Support 
Automation & App Modernization
  • IBM Appliances- SevOne
Oliver Bonnet
Director- IT & Network Automation
Automation & App Modernization
  • IBM Appliances- DB2
  • IBM Appliances- Netezza
Kassa Abay
Director- Software Support 
Databases, Governance, AI and Analytics
  • IBM Appliances- Security Guardium
  • IBM Appliances- QRadar
  • IBM Appliances- Verify
Jen LaPergola
Director- Software Support
Security