Self Service tool

IBM Sterling Self Service - Order Management is a tool to do your administrative and deployment tasks for IBM® Sterling Order Management System. The Self Service tool is set up and configured by IBM. It provides your organization's administrators and developers with a web-based user interface, which they can use to complete various tasks for administering, troubleshooting, and updating your Sterling Order Management System environments.

To access the Self Service tool, you must be assigned a user role within the tool. Your assigned role or roles determine the features that you can access in the Self Service tool and the tasks that you can complete.

For more information about connecting to the Self Service tool after you are assigned a role, see Accessing the Self Service tool.

Self Service tool overview video

Watch this video to understand how you can use the Self Service tool to administer, troubleshoot, and update your Sterling Order Management System environments.

Available role-specific tasks

The summary of tasks that you can perform for each role by using the Self Service tool is as follows:
Note: The Developer role is not available for users that use only IBM Sterling Intelligent Promising Inventory Visibility. If you have subscribed only to Sterling Intelligent Promising Inventory Visibility, the Self Service tool is available only to manage subscriptions for notifications. For more information about roles, see Organization operations roles within the Self Service tool.

In addition to role-specific tasks, all users can edit their own user settings for the Self Service tool, such as to change the format that the tool uses to display the date and time.

Important:
  • You cannot start any of the following processes for an environment when the process is already running within that environment. You must wait until the process completes before you can run the process again:
    • Deploy customization
    • Restart servers
  • As a user within the Self Service tool, Self Service tool sends you email notifications. You are sent an email notification to inform you about any roles that are assigned to you and to inform you about changes to your environments. For instance, you would receive a notification when an environment is updated by IBM to include new features. Email notifications are also sent if Self Service tool or an environment is unavailable due to an unexpected outage or the implementation of maintenance by IBM.

    To ensure that your users receive these notifications, request that your users add the domain ibm.messages08.com to your network firewall domain list for your email client or configure your email spam filter to not identify the domain as spam.

Organization Administrator tasks

Task Details
Manage Self Service tool users
  • Add users for accessing Self Service tool.
  • Assign roles to users for completing tasks within Self Service tool
  • Removing role assignments for users.
  • Remove users from Self Service tool.

For more information, see User role management
View environment details

View links to the various applications that are hosted on the environment. For more information, see Accessing the Self Service tool

Developer tasks

Note: You can complete tasks for an environment only when you are assigned the Developer role for that type of environment. You can be assigned the role for the production environment, for non-production environments, or for both types of environments. The tasks that you can complete as a Developer are the same for both non-production and production environments.
Task Details
Download software Download the IBM Sterling Order Management System Developer Toolkit from the Self Service tool.

Legacy platformThe Developer Toolkit is required to install and set up a programming environment. For more information, see Extract OMS developer toolkit.

Next-generation platformThe Developer Toolkit is required to install and set up a programming environment.

View environment details View links to the various applications that are installed on the environment. For more information, see Accessing the Self Service tool.
Next-generation platformManage Configuration Deployment Tool (CDT) Next-generation platformUpload manual CDT files, download CDT files, import CDT files from other environments to the current environment, and export CDT files to the cloud storage object. For more information, see Managing Configuration Deployment Tool (CDT) on next-generation platform.
Import certificates Import SSL and Tenant certificates. For more information, see Importing third-party certificates and Importing tenant certificates
Manage logging Export application logs
Deploy customizations and configurations Deploy customization for updating the IBM hosted environments. For more information, see Deploying packages and custom runtime images.