An optimized customer experience is more vital than ever in the era of self-service banking

IBM Technology Support Services provides integrated and proactive technical support for retail branch banks and ATMs. Watson™ cognitive technologies, augmented reality and analytics capabilities can help prevent outages and unnecessary downtime, plan preventative fixes ahead of time, improve performance, increase transparency, extend asset life and transform your customer experience for an always-on world.

What we offer

Hardware maintenance services

Get end-to-end support for all ATM and branch devices through remote problem identification and resolution, onsite technicians and advanced automation tools

Security

Protect your ATMs with security services ranging from vulnerability testing to fraud detection

Monitoring

Remote monitoring of the ATM and branch estate enables both remote resolution and dispatch of onsite support as needed

Cash management

Optimize cash holdings and servicing costs to establish optimal cash forecasts and cash orders for ATMs and branches

The IBM approach

Talk to an ATM and banking services expert

Latest thinking

Benefits

High availability

High availability

Integrate multi-vendor technologies to maintain always-on access and support customers when, where and how they choose to engage

Security-rich

Security-rich

Safeguard available systems with physical and logical security in order to protect customers, the bank and the bank’s ecosystem of business partners

Reduced cost

Reduced cost

Weigh one-time and ongoing financial impacts when making trade-offs associated with availability and security investments