An optimized customer experience is more vital than ever in the era of self-service banking

IBM Technology Support Services for banking IT support provides integrated and proactive technical support for retail branch banks and ATMs. IBM innovative technologies, including Watson™ cognitive technologies, augmented reality and analytics capabilities can help prevent outages and unnecessary downtime, plan preventative fixes ahead of time, improve performance, increase transparency, extend asset life and transform your customer experience for an always-on world. 

  • Hardware Maintenance Support - Get end-to-end support for all ATM and branch devices through remote problem identification and resolution, onsite technicians, and advanced automation tools. 
  • Security - Protect your ATMs with security services ranging from vulnerability testing to fraud detection. 
  • Monitoring  - Remote monitoring of the ATM and branch estate enables both remote resolution and dispatch of onsite support as needed.
  • Cash Management - Optimize cash holdings and servicing costs to establish optimal cash forecasts and cash orders for ATMs and branches.

Benefits

High availability

Integrate multi-vendor technologies to maintain always-on access and support customers when, where and how they choose to engage

Security-rich

Safeguard available systems with physical and logical security in order to protect customers, the bank and the bank’s ecosystem of business partners

Reduced cost

Weigh one-time and ongoing financial impacts when making trade-offs associated with availability and security investments

The IBM approach

Predictive maintenance

ATM machine and component-level predictions help increase availability, reduce costs and extend the life of your existing systems by signaling upcoming necessary updates, software patches and replacement of warranty parts, and scheduling fixes during off-peak times

Cognitive capabilities

Self-service, call routing and Watson AI Assistant help reduce branch costs and increase the customer focus

Augmented reality

Critical problems receive the highest level of support with a high first-time fix rate

Services powered by the IBM Services Platform with Watson

Run your infrastructure with an intelligent IT platform that has the ability to make autonomous decisions and uses data to manage the operations that keep your environment healthy, always on and continually optimized

Latest thinking

Talk to an ATM and banking services expert

Call us at 1 877-426-3287 (Priority code: Services)

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