IBM Technology Support Services for banking IT support provides integrated and proactive technical support for retail branch banks and ATMs. IBM innovative technologies, including Watson™ cognitive technologies, augmented reality and analytics capabilities can help prevent outages and unnecessary downtime, plan preventative fixes ahead of time, improve performance, increase transparency, extend asset life and transform your customer experience for an always-on world.
- Hardware Maintenance Support - Get end-to-end support for all ATM and branch devices through remote problem identification and resolution, onsite technicians, and advanced automation tools.
- Security - Protect your ATMs with security services ranging from vulnerability testing to fraud detection.
- Monitoring - Remote monitoring of the ATM and branch estate enables both remote resolution and dispatch of onsite support as needed.
- Cash Management - Optimize cash holdings and servicing costs to establish optimal cash forecasts and cash orders for ATMs and branches.