Popular use cases

Paperless back office

Paperless back office

Use unattended bots to automate and streamline manual, repetitive tasks such as data collection and reporting, onboarding, managing orders, calculating payroll amounts and more.

Front-office support

Front-office support

Use attended software bots to assist human workers to improve the quality and speed of responsiveness to customers and other stakeholders.

Self-service with virtual agents

Self-service with virtual agents

Use intelligent chatbots and interactive voice response to answer questions and handle simple tasks without human intervention.

IT management

IT management

Use unattended bots, attended bots and intelligent virtual agents to automate IT processes such as IT help desk, service requests and event and access management, especially when working with existing systems and back-end applications that lack good APIs.

Document processing

Document processing

Use built-in optical character recognition (OCR) to extract structured data from unstructured content to improve the accuracy and speed of document processing.



Build, run and monitor your bots

Check out low-code and AI features.

Unattended bots

Automate repetitive tasks without human intervention.

Attended bots

Enable human workers to use bots on demand.

Intelligent chatbots

Create engaging chatbots for any channel.

Workload management

Distribute work across multiple bots intelligently.


Manage the time schedule for running unattended bots.

Low-code authoring tools

Build bots faster with hundreds of prebuilt commands.

Your choice of deployment

Deploy on premises or in the cloud (SaaS).

Concurrent bot execution

Increase scalability and run multiple bots on the same virtual host.

Credential vault

Store log-in credentials for your bots with a high level of security.

Explore RPA

Discover the benefits of IBM Robotic Process Automation, driven by artificial intelligence.

More RPA offers

IBM has a partnership with Automation Anywhere. Learn more about IBM Robotic Process Automation with Automation Anywhere.