Accelerate your support experience with the cognitive, AI-powered help desk.

In today’s digital workplace, users are working across virtual, physical and connected environments — it’s all about user choice and seamless integration of mobile in the workplace

Digital workplace services from IBM can help enhance your enterprise mobility. With new technologies and innovative models, you can build a digital workplace with better, more personalized customer interactions and a multi-device, collaborative employee environment. Our services include workplace modernization and workplace support services powered by Watson™ cognitive technology.

Featured service

Put your users in charge of where, when and how they receive support

IBM Workplace Support Services with Watson provides an AI-powered service desk that is always available, has a high resolution rate and cuts down on the number of service requests that must be routed to a live agent.

Speak with a digital workplace services expert

No cost, no obligation, no sales-pitch.  Speak with an IBM Digital Workplace Services expert to get the information you need.

Client success story

Brazilian food company BRF launched an AI-powered service desk using IBM Workplace Support Services with Watson. The virtual agent fields more than 2,000 calls per month that would otherwise have to be managed by a human agent.


"We've had very good approval from our users. They give us very positive feedback about the responses — primarily for the speed of the responses and ease of access." —Leo Rahn, BRF IT Services Coordinator


Services offered

Workplace Modernization Services

Build a user-centric environment. Create a digital workplace that enables choice of device, drives superior experiences and boosts productivity.

Workplace Support Services with Watson

Exceed user and workplace support expectations. Watson enables the delivery of personalized support — anytime, anywhere — for faster resolution.

What’s new

Webcast: Turbocharging digital workplace services for small and medium-sized companies

See a demo of IBM Digital Workplace as a Service. Small and medium-sized clients can use it to quickly ramp up device procurement, device management, collaboration, virtualization and security capabilities.

Insights, advice and ideas for your digital workplace

Follow our digital workplace experts for the latest in digital workplace transformation and more.

Accelerate your support experience with the cognitive, AI-powered helpdesk

At a time when droves of enterprise workers are turning to AI-powered tools for IT support, IDC focuses its critical eye on the topic. Leaders like you are downloading this timely white paper to learn IDC’s point of view on AI help desks. 

Gartner: IBM is a leader for managed mobility services

See why the Gartner 2018 Magic Quadrant says IBM Digital Workplace Services has a "forward-thinking edge" for the fourth year in a row.

Talk to an IBM Digital Workplace Services expert

What makes a digital workplace services expert? Proven experience solving client problems involving enterprise mobility, BYOD and desktop virtualization.

Niki McKenna

Strategy and Offering Manager, IBM Workplace Support Services

Carol Zichi

Global Portfolio Executive, IBM Digital Workplace Services

Dennis Perpetua

IBM Distinguished Engineer and Senior IT Architect

Monique Ouellette

VP, IBM Digital Workplace Services