20 Microns Ltd.
Power, performance, profit—the right platform makes all the difference
Company chemical plant in Rajasthan, India

With an eye to moving its business forward, 20 Microns joined with IBM Business Partner Silver Touch Technologies Ltd. to update and modernize its back-office processes. Migrating to SAP S/4HANA® and backed by IBM® Power® Systems technology, the firm now has greater, unified visibility into how to manage its resources and assets to drive profitability.

Business challenge

As its existing back-office solution neared the end of its lifecycle, 20 Microns Ltd. wanted to update its architecture with a more powerful, functional platform.


The new architecture, built with IBM Power Systems and IBM Storage hardware, provides a stable platform for the company’s new SAP S/4HANA solution.

Results ~60% drop in processing time
for some SAP operations compared to previous platform
Helps boost profitability
with clearer insight into critical business processes
Protects critical data
and operations with an automated backup and recovery solution
Business challenge story
Trying to move forward

Technology advances quickly.

What was cutting edge just yesterday can become inefficient (at best) or obsolete (at worst) in the blink of an eye. And as time progresses, the gaps caused by this evolution grow more noticeable, limiting what innovations businesses can or can’t embrace and how efficiently they can compete.

This was the challenge facing 20 Microns, a leader in the production of ultrafine manufacturing materials and specialty chemicals.

“We were using SAP ECC [SAP ERP Central Component] for our business,” explains Nitin Anerao, General Manager for IT at 20 Microns. “We installed it a long time ago—around a decade back—and it was affecting what we could do. Slicing and dicing our sales records or just managing the data took a lot of time. We couldn’t push things automatically. It was restricting our opportunities for growth and enhancement.”

In addition, SAP had announced that it would end support for the SAP ERP Central Component platform by 2025, encouraging 20 Microns to find a new solution for its back-office systems.

“We were wanting to move to SAP S/4HANA, but our server hardware was not up for the change,” adds Anerao. “We also installed the hardware a long time ago, so it didn’t have the power or performance requirements that we needed.

We’re getting the logs. We’re getting the alerts, so we can know what’s working to advance our business. Nitin Anerao General Manager for IT 20 Microns Ltd.
Transformation story
Virtual architecture, real solution

To help implement the necessary infrastructure for its SAP S/4HANA environment, 20 Microns turned to IBM Business Partner Silver Touch.

“We built out an environment focused on availability and performance,” notes Chintan Khambholja, Business Development Manager for Silver Touch. “20 Microns was comfortable with the reliability of IBM Power hardware since they had used it in the past—with Power you don’t often see the downtime challenges that you do with x86 servers. So we worked with IBM to home in on the sizing and configuration for the project and built a production and recovery architecture with IBM hardware.”

The new SAP S/4HANA environment, hosted in 20 Microns’ corporate data center, includes a pair of IBM Power Systems H922 servers, running in a high availability mode. IBM PowerVM® technology allowed Silver Touch to build out virtualized SAP database, production, development and quality assurance (QA) servers across the IBM hardware. And the corresponding SAP data is stored on IBM FlashSystem® 5000.

Alongside the production environment, Silver Touch also deployed IBM Spectrum® Protect technology to create an automated backup process for this critical information. And an IBM TS2900 Tape Autoloader provides long-term data storage.

Altogether, the project was completed in less than four months after the initial contract was signed, and the actual deployment required only roughly 15 days. Currently, there are 105 users, distributed across 20 Microns’ various offices throughout India, for the updated SAP platform.

20 Microns was comfortable with the reliability of IBM Power hardware since they had used it in the past—with Power you don’t often see the downtime challenges that you do with x86 servers. Chintan Khambholja Business Development Manager IBM Business Partner Silver Touch Technologies Ltd.
Results story
A confidence-filled future

Thanks to the help offered by Silver Touch, 20 Microns has been able to update and accelerate many of its critical SAP operations while also adding new functionality.

“We’re primarily using MRP [Material Requirement Planning] and CO-PA [CO Profitability Analysis],” explains Anerao. “With MRP we can tell which materials are required for us and our customers and which ones we should prioritize, helping us accelerate our deliveries. And CO-PA is letting us analyze our profits. We’re getting the logs. We’re getting the alerts, so we can know what’s working to advance our business.”

The IBM hardware has also helped in this push forward. “It’s much faster now,” adds Anerao. “We had one SAP operation that used to take us 3–4 hours to complete. We were able to get rid of about 60% of the time it needed, now getting it done in about 1.5 hours.”

Beyond the performance boost, the Silver Touch-delivered solution created an environment focused on high availability. The virtualized design along with the automated backup capabilities and the solid foundation of the IBM hardware offers an architecture that can readily support 20 Microns’ around-the-clock operations.

“It offers us peace of mind,” observes Anerao. “There are concerns even for scheduled downtime. Will the shutdown go past the expected time? Will it affect business? Will it affect our profits? But thanks to Silver Touch and IBM, we can worry less.”

Which makes sense, as Khambholja explains: “Being an IBM partner has been a positive experience for Silver Touch. Having the IBM hardware helps us a lot—it offers our customers more confidence for their SAP environments.”

We had one SAP operation that used to take us 3–4 hours to complete. We were able to get rid of about 60% of the time it needed, now getting it done in about 1.5 hours. Nitin Anerao General Manager for IT 20 Microns Ltd.
20 Microns Ltd. Logo
20 Microns Ltd.

Since its founding in 1987, 20 Microns (link resides outside of ibm.com) has grown to become a leading producer of ultrafine industrial minerals and specialty chemicals. The business, headquartered in Vadodara, India, maintains offices and production sites throughout the country, and its products are used in the manufacture of everyday materials sold around the globe, including paints, inks, rubber, cosmetics, ceramics, soaps, textiles and more.

About Silver Touch Technologies Ltd.

IBM Business Partner Silver Touch (link resides outside of ibm.com) is an IT solutions provider specializing in system integration, software development, e-governance, IT consulting, mobility and cybernetics. Founded in 1992, the business currently employs over 1,400 IT professionals and maintains offices in India, the US, the UK and France.

Take the next step

To learn more about the IBM solutions featured in this story, please contact your IBM representative or IBM Business Partner.

To learn more about its IT solutions and services and what Silver Touch Technologies Ltd. can do for you, please visit: Silver Touch (link resides outside of ibm.com).

Read the PDF View more client stories

© Copyright IBM Corporation 2020. IBM Corporation, IBM Systems Hardware, New Orchard Road, Armonk, NY 10504

Produced in the United States of America, June 2020.

IBM, the IBM logo, ibm.com, IBM FlashSystem, IBM Spectrum, Power, and PowerVM are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the web at “Copyright and trademark information” at ibm.com/legal/copyright-trademark.

This document is current as of the initial date of publication and may be changed by IBM at any time. Not all offerings are available in every country in which IBM operates.

The performance data and client examples cited are presented for illustrative purposes only. Actual performance results may vary depending on specific configurations and operating conditions.


© 2020 SAP SE. All rights reserved. SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP BusinessObjects Explorer, StreamWork, SAP HANA, and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE in Germany and other countries. These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind, and SAP SE or its affiliated companies shall not be liable for errors or omissions with respect to the materials. This document, or any related presentation, and SAP SE’s or its affiliated companies’ strategy and possible future developments, products, and/or platform directions and functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason without notice.