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Does your quality performance measurement give you the full picture? It may be time to expand your metrics.

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Like most health systems, DeKalb Medical reports quality performance metrics to a board of directors on a regular basis. And in the context of performance measures, core measures and Centers for Medicare & Medicaid Services (CMS)-required public reporting, the Atlanta-based health system was consistently doing well. But the team knew there were still areas of operational and clinical performance that could be improved — they just needed help pinpointing opportunities.

Seeing the big picture
To better evaluate holistic, system-wide performance, leadership realized that they needed to expand their metrics to include bigger issues such as complications, mortality and length of stay.

The team implemented an advanced clinical performance measurement solution that enabled them to input data from across the health system and analyze it from multiple perspectives, fundamentally changing the way performance is measured.

With the new metrics in place, the team identified a number of issues and began making changes to address them.

Getting results — in both performance and culture
Over a three-year period, DeKalb Medical reduced length of stay and achieved a 58 percent decrease in patient complications, in addition to realizing more than $12 million in cost-savings. These performance improvements also helped the health system save 55 lives annually by reducing mortality.

The new solution also helped employees across the system understand how DeKalb Medical evaluates, benchmarks and communicates outcomes, which led to teams working even better together to uncover improvement opportunities.

If you’d like more information on how the health system achieved this result, read the DeKalb Medical case study, or reach out to us. To read more case studies like this, visit

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