cognitive commerce

4 Key Takeaways from Amplify 2017

Las Vegas, Nevada – conjures up all kinds of frivolous images, doesn’t it? What goes on in Vegas stays in Vegas right? Well, I’m about to depart from that as I share my thoughts on a fascinating time spent at IBM Amplify – the conference which brings you the message of Watson cognitive computing capability, […]

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Cognitive is a Journey, Not a Moment

At this year’s Amplify conference in Las Vegas, there was one major theme echoing throughout the MGM Grand — cognitive is a journey, not a moment. In my role as a technology strategist in IBM’s Cognitive Incubation Lab for Watson Customer Engagement, the idea of the cognitive journey rings very true but my view comes […]

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The Cognitive Gift Giver

When you think gourmet foods and floral gifts, next gen technologies like cognitive computing may not be the first thing that comes to mind.  However, as the CIO of 1-800-FLOWERS.COM, Inc., you might have surmised already that my view is slightly different. For me, cognitive is always top of mind. In fact, it’s at the […]

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Implementing AI and Cognitive Technologies as Part of Your Digital Strategy

Traditionally, eCommerce was only used within a retail context. Now, eCommerce applies to virtually all industries; including B2B and B2C companies. With respect to “online commerce,” engagement is all about incorporating journey mapping and real-time interactions. The new norm is “conversational commerce,” a term coined by Forrester as technology that provides guided, contextual, dialogue-based engagement. […]

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Retail Merchandising Strategy: How to Create the Best One Possible

Competition in the retail industry is fierce and fast moving. To grow sales and maintain your edge, you need to make sure you have the right products available, in the right channel, at the right time, for the right price. But finding answers to key retail merchandising and marketing questions isn’t always easy―firms need a […]

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Artificial and Human Intelligence: How You’ll Make Better Decisions

Somewhere around 1973, I watched the movie, Westworld; a science fiction story set in 1983 (that was the future then), where a robot malfunction creates havoc and terror for unsuspecting vacationers at a futuristic, adult-themed amusement park. It was one of the earlier films dealing with the issue of where you draw the line between […]

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Digital Commerce Success in 2017: Out with the Old, in with the New!

For many, the holiday season is a time of reflection, both from a personal and professional standpoint. I won’t get too deep into politics and pop culture, but can’t reflect on 2016 without thinking about the 2016 US presidential election and the Chicago Cub’s finally winning the world series after 108 years. In my professional […]

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Redefining the Customer Experience with Artificial Intelligence

Tis the season… to shop. Holiday spending is expected to increase 10 percent compared with the 2015 holiday season. Perhaps the most significant pump is in digital sales, expected to increase 25 percent. While many consumers cross items off their shopping list from the comfort of their couches, the customer experience still leaves much room […]

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Cognitive College Is Here!

Cognitive technology has the potential to revolutionize the way professionals engage and interact with their customers. With actionable insights, we can all make more informed decisions that positively impact our company’s bottom line. However, cognitive is a new concept to some, and the benefits, implications, and value of the technology can be difficult to fully […]

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What Insurers Are Adopting Now!

At World of Watson 2016, I attended several insurance-focused sessions (speaking at one of them), as well as hosting an industry dinner. I came away from the conference with three key observations: The insurance industry is beginning to leverage the Internet of Things. With an eye on enhancing growth, insurers are working on engaging millennials. […]

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Cognitive Retailing: Art of the Possible in Inventory Management

There’s a lot of consumer research that shows there is nothing called “customer loyalty” or “brand loyalty” today. Consumers are loyal to the brands when they meet their personalized needs. In general, I am loyal to the brands I use, and I recommend brand loyalty to my friends. Recently I was planning to buy a […]

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Boosting Online Retail Sales with Artificial Intelligence

Globally, top internet players have captured 50% of the eCommerce marketplace. The “secret” contributing to their growth is digital intelligence from millions of customer interactions and transactions. The Digital consumerization has fundamentally changed consumer behaviors across the globe: There are 2.5 billion active Facebook, Twitter and YouTube accounts that are being constantly used by consumers […]

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