Platform economics

“You KNOW ME”: The high-tech / high-touch growth formula that makes business soar

AI, Platform economics, Real-time analytics

Do you remember the hoopla about a million years ago when The Ritz Carlton began saying, “Welcome back” to guests who had stayed at their properties before? At the time, this level of personalization was the pinnacle of customer service, magical even. In the digital age, it’s table stakes. Today, we expect the companies we ...read more


The role of technology in making your customer experience a respect-delivery machine

Platform economics

  Here’s what your customers want. They want options that respect their time, their preferred methods of communication, and their constantly changing mode for interacting and transacting with companies. Sometimes they want retail, sometimes they prefer to engage and buy using the internet.  Sometimes they will engage in retail and online or chat at the ...read more


Lemonade Insurance: Powering rapid growth through radical transparency and technology

AI, Mainframes, Platform economics...

A new way of doing business The most admired companies are reversing the trend on business practices that have defined their industries. Through leadership guidance and company actions, they are establishing more balanced relationships in which both sides win. Customer and company alike are better off because they are in each other’s lives. These companies ...read more


What’s driving investment in engaging experiences?

Internet of things, Mainframes, Platform economics

Many enterprise leaders are focused on providing a more engaging experience for customers. Consumer expectations have evolved over the past few years, both in terms of how accessible services should be for users, and the personalization of their experiences. Consumers have a vast amount of information available on alternative options using marketplaces, comparison sites and ...read more


Enhancing business value with IT operations on IBM Z

Mainframes, Platform economics

Business leaders sometimes think of IT operations as little more than a team with a set of processes and tools to “keep the lights on.” IT is expected to maintain 100 percent uptime on the lowest budget possible in the face of increasing complexity. Of course, everyone recognizes the vital importance of strong IT operations ...read more


Shhh… Meet the no-cost IBM secret

Mainframes, Platform economics

There’s something really gratifying about stumbling upon a secret; something about conquering the unknown and unlocking “upgrades” and “hacks” that benefit you both in the here and now and in the long run. These secrets are 100% worth sharing. That being said, there’s a secret I’d like to share with you. Something that I want ...read more


Keeping the pace of innovation for mainframe

Cloud computing, Hybrid cloud, Mainframes...

Business demands for trusted digital experiences and greater agility are two of the strongest currents driving business transformation and modernization these days, especially in the mainframe arena. This week, IBM is announcing a single-frame IBM Z built on an industry-standard 19” form factor, designed to create a low-cost, secure cloud infrastructure and capitalize on new ...read more


Explore IT infrastructure for digital transformation at Think 2018

AI, Big data & analytics, Blockchain...

Cloud, analytics, blockchain and digital transformation initiatives are generating significant new opportunities for – and demands on – IT infrastructure. IT leaders need to deliver greater performance and scalability than ever to meet these digital-age demands while also providing the security required to protect against internal and external threats. Meeting these demands requires agile and ...read more


Pervasive encryption: The new standard in data protection

Data security, Encryption, Mainframes...

Virtually every business faces the daunting challenges of protecting of their customers’ trust and their data, complying with increasingly stringent regulatory and compliance requirements, managing challenging IT environments, and keeping costs down. IBM Z offers the most secure platform, and with carefully-defined security policies your data can be kept very safe.  Even so, there may ...read more