Order Management

Do you need to invest in a new order management system?

Written by Jasmine Glasheen | February 4, 2020 | Inventory Visibility, Order Management

Improving the customer experience has become a mantra for retailers lately. Everyone wants to bring in new customers. The average retail business spends over 4 percent of their annual revenue on marketing in an effort to welcome new customers – that’s more than any other industry. Yet many of these same retailers are challenged in ...read more

Inventory management and your omnichannel retail dream

Written by Katie Devlin | December 26, 2019 | Order Management

Omnichannel retail, omnichannel commerce – it’s all the same. Providing your customers with a consistent, seamless experience and allowing them to move between channels to order, edit, collect or return is now standard. With separate systems across organizations, how do you merge everything so orders, inventory and fulfillment options are shared? This exact challenge created ...read more

5 ways supply chain heroes prepare all year long

Written by Rich Hagopian | November 20, 2019 | Order Management, Supply Chain Event Readiness, Supply Chain Hero

This story is part of our #SupplyChainHero series. This holiday season, we’re shining a spotlight on the behind-the-scenes heroes who make it possible for their companies to turn events into opportunities. When it comes to supply chains, the best holiday surprises are the ones that don’t happen. Supply chain heroes understand this – and that’s ...read more

3 reasons why you need a better view of your inventory

Written by Sudhir Balebail | November 5, 2019 | Inventory Visibility, Order Management

  One of the things I hear often from retailers in grocery, apparel and consumer electronics, as well as from our clients in consumer packaged goods and B2B wholesale, is that some of their biggest challenges lie in just being able to see their inventory. While customer engagement and orders flow across channels, inventory is ...read more

Fueling the next-generation of supply chains

Written by Jeanette Barlow | October 7, 2019 | Artificial Intelligence (AI) in Supply Chain, Order Management, Supply Chain News

In today’s global marketplace, businesses can win or lose on the strength of their supply chain. To deliver market-leading agility, supply chain leaders have spent years digitizing processes, optimizing workflows, and introducing analytics to better understand past events so they can take more informed actions in the future. Despite enormous investments of time, budget and ...read more

Does my fulfillment operation really need AI?

Written by Jeff Geoffroy | August 28, 2019 | Order Management

The answer to this question? It depends! How many stores and distribution centers (DCs) do you have? If you only have a handful, then you may not get a large return on your AI investment. However, if you have more than 20 stores and DCs, AI can provide your company with many great benefits. AI ...read more