Stay true to customer promises during times of uncertainty

Written by Saif Rivers | April 8, 2020 | Industries, Order Management

Here are some early observations and takeaways to help manage disruption today and get ahead of events in the future. ...read more


Sustainable supply chains? No longer an oxymoron

Written by Jasmine Glasheen | March 19, 2020 | Supply Chain News, Supply Chain Trends

Taking steps toward supply chain sustainability and transparency can have a measurable impact on retailers’ ROI and sales. ...read more


Can AI transform the supply chain?

Written by Alex Zhong | March 9, 2020 | Artificial Intelligence (AI) in Supply Chain, Supply Chain News, Supply Chain Trends

Chief Supply Chain Officers (CSCOs) and their organizations often struggle to optimize decision making and manage disruptions because they lack end-to-end visibility. More than three-quarters (77 percent) of CSCOs and supply chain leaders report that they have “very limited” supply chain visibility. In addition, 65 percent of supply chain leaders said they have limited or no visibility beyond their Tier 1 suppliers. ...read more


3 ways AI can help solve inventory management challenges

Written by Chloe Chang | March 4, 2020 | Inventory Visibility, Order Management

Growing businesses have various sources of inventory that require receiving and sharing their ‘available-to-promise’ picture in real-time. As such, inventory management has become increasingly complex due to accessing information on a global scale. According to Forrester, omnichannel fulfillment is a high or top priority for 94% of retailers. To effectively manage costs and buyer needs, companies ...read more


5 challenges retailers face in giving customers what they want

Written by Jasmine Glasheen | February 26, 2020 | Artificial Intelligence (AI) in Supply Chain, Industries, Order Management...

It’s 2020, and omnichannel retailing is the bare minimum when it comes to meeting consumer’s growing expectations. Now, error reduction is the name of the game. Consumers are beginning to expect retailer’s to deliver the same frictionless, channel-less experience they get when browsing online. Furthermore, modern consumers aren’t the forgiving type. 32% of shoppers will ...read more


Supply Chain Hero: EDI leader overcomes complex supply chain challenges

Written by Katie Devlin | February 18, 2020 | Supply Chain Hero

This is part of our #SupplyChainHero series where we shine a spotlight on professionals who continuously strive to make supply chains better. As Vice President EDI/E-Commerce at Coastal Pacific Food Distributors (CPFD), Pat Ranga is a supply chain industry veteran with inspiring stories from the front lines. I had the opportunity to hear how he ...read more


Put the LOVE into your supply chain

Written by Alissa Carter | February 13, 2020 | Supply Chain Event Readiness, Supply Chain Trends

Flowers and candy. Cards and conversation hearts. Valentine’s Day is here – one of the first widely celebrated holidays of the calendar year. This heart-racing day tests the limits of supply chains. From last-minute orders, to custom or perishable gifts, a breakdown in the order management and fulfillment lifecycle can mean the difference between customers ...read more


Eliminate supply chain disruptions with AI-powered playbooks

Written by Alex Zhong | February 5, 2020 | Artificial Intelligence (AI) in Supply Chain, Supply Chain Trends

In the next four years, your supply chain organization has a 1 in 5 chance of experiencing a disruption that could result in related damages exceeding $120 million. Organizations deal with business and supply chain disruptions on a daily basis. We get so used to dealing with these hiccups that sometimes we lose perspective of ...read more


Do you need to invest in a new order management system?

Written by Jasmine Glasheen | February 4, 2020 | Inventory Visibility, Order Management

Improving the customer experience has become a mantra for retailers lately. Everyone wants to bring in new customers. The average retail business spends over 4 percent of their annual revenue on marketing in an effort to welcome new customers – that’s more than any other industry. Yet many of these same retailers are challenged in ...read more