Modernize your network to emerge smarter from disruption

Since the outbreak of COVID-19, the journey back to work has been challenging for global enterprises and their employees. We’ve seen enterprises around the world combat immediate disruption by embracing new ways of working to support a remote ...

How to support agents during a contact center transformation

If there was ever a chosen year for contact center transformation, it would be 2020. The vast ...

7 Best Practices for Managing Planned and Unplanned Exponential Hiring

During the current global pandemic, many businesses were forced to temporarily limit or shut down ...

Why your financial and risk planning must include climate data

The past decade had the largest natural disaster impact footprint of any decade on record and during...

Automation is the future of IT resilience

A new survey by Forrester Research commissioned by IBM estimates that usage of automation in IT resilience processes will nearly double in the next two years. Hybrid multicloud adoption is also on an upward trajectory, with 70% of IT leaders ...

Dynamic service delivery—Defining the future of service delivery

“We won’t be unprepared again.” How many CIOs and C-suite leaders have made that vow in the ...

The post lockdown story: How China went back to work

China was the first country to be hit by the Corona Virus. On December 31, 2019 China formally declared Wuhan the epicenter of Covid-19, which later affected all of China severely. 100 days after the first formal outbreak announcement, lock down in ...

How to drive innovation and grow your enterprise when change is imminent

Few of us could have accurately imagined the turbulence and change 2020 would bring. Responding to a...

Building adaptable business on a foundation of insight, innovation and resiliency

As companies continue to navigate during the COVID-19 pandemic, strategy and planning are shifting ...