Digital reinvention for insurance: Differentiating through IoT, analytics and UX

Written by David Kwon | December 10, 2019 | Business resiliency, Business transformation, Digital reinvention

No matter how good your customer experience is, it can always be better. Financial services organizations have invested heavily in digital experience for many years, with focus on experience design, predictive analytics and the Internet of Things (IoT). Although successful, the efforts have been mostly siloed, tactical and (at worst) no longer differentiating. A major ...read more


IT leaders weigh in on the value of moving enterprise apps to the multicloud

Written by Erin Poole | December 3, 2019 | Application modernization, Cloud, Manage cloud

In the next three years, 98 percent of companies plan to adopt a multicloud architecture. Yet many are grappling with the complexity of integrating crucial workloads such as Oracle and SAP applications in hybrid multicloud environments. According to a recent IBM Market Development and Insights (MD&I) study, 43 percent of IT leaders cited a shortage ...read more


A cognitive supply chain control tower sees over mountain-sized production and delivery obstacles

Written by Tim Wholey and Pradeep Singh | December 2, 2019 | Automation, Cognitive enterprise, Process optimization

There’s no time like the present — unless you run a supply chain. Shepherding products, parts, food, clothing and other wares across a supply chain in today’s digital-powered world requires visibility and the ability to predict the immediate future. As we’ve written about previously, companies need real-time information and advanced insights to foresee and properly ...read more


This digital transformation enabler may suprise you

Written by Kevin Jackson | November 26, 2019 | Digital reinvention, Manage cloud, Multivendor management

Hint: It includes rethinking how your team spends its time ...read more


Forging human connections for next-generation customer experience

Written by Carole Irgang | November 25, 2019 | Business resiliency, Business transformation, Digital reinvention

Deepening and creating a relevant human connection with consumers has become one of the top marketing industry trends and priorities. Technology has empowered consumers and increased their expectations for a superior customer experience across multiple platforms. This shift has made understanding people on deeply personal, emotional and cultural levels essential for marketers trying to break ...read more


Enterprise container platforms, Part III: Building applications with microservices in an evolving production environment

Written by Juergen Loeb | November 21, 2019 | Business transformation, Cloud, Open source

The use of containers as a deployment vehicle for applications is on the rise. In fact, IDC says that by 2022, the acceleration of legacy application modernization and net-new development in Europe will lead to 30 percent of production applications being cloud-native1 using microservices, containers and dynamic orchestration. This means that most containers will still ...read more


Activate your CX North Star by focusing on enterprise experience

Written by Billy Seabrook and Carolyn Baird | November 21, 2019 | Business resiliency, Business transformation, Digital reinvention

“Making the world a better place,” as parodied by HBO’s popular TV series, Silicon Valley, is not a brand purpose. Especially in today’s virtual environment, companies realize that their brand needs to stand for something beyond just the transaction. Instead of a lofty, vague, and essentially meaningless sentiment, a brand purpose needs to be brand-authentic, ...read more


For digital evolution, the right partner is key

Written by Dayna Sargen | November 19, 2019 | Business transformation, Digital reinvention

Looking ahead: An ERP evolution on the horizon The world of enterprise resource planning (ERP) software has long been difficult to navigate. Companies often stick with the same solutions for years, fearful that improving their ERP software, or moving away from customized systems, would cost too much or disrupt their businesses. “Most of our clients ...read more


3 mainframe trends to watch

Written by Erin Poole | November 19, 2019 | Business resiliency, Cognitive enterprise, Multivendor management

More than ever, industries such as banking, retail and healthcare rely on mainframe computing power to manage hundreds of applications processing large volumes of data to simultaneously serve hundreds of thousands of users. A recent report by Allied Market Research finds this trend is fueling the mainframe market, estimated to reach $2.9 billion by 2025. ...read more