2020: The year of the intelligent, AI-driven technology support model
Written by Carol Zichi | December 13, 2019 | AI, Digital reinvention, Journey to cloud
2019 provided a steady stream of information and discussions about the rise of the digital workplace and the potential of cognitive and AI to optimize the worker experience. Forces of change in the workplace are undeniable, with every aspect of our work lives becoming digitized: By 2021, 68 percent of large enterprises believe that a ...read more
Digital reinvention for insurance: Differentiating through IoT, analytics and UX
Written by David Kwon | December 10, 2019 | Business resiliency, Business transformation, Digital reinvention
No matter how good your customer experience is, it can always be better. Financial services organizations have invested heavily in digital experience for many years, with focus on experience design, predictive analytics and the Internet of Things (IoT). Although successful, the efforts have been mostly siloed, tactical and (at worst) no longer differentiating. A major ...read more
IT leaders weigh in on the value of moving enterprise apps to the multicloud
Written by Erin Poole | December 3, 2019 | Application modernization, Cloud, Manage cloud
In the next three years, 98 percent of companies plan to adopt a multicloud architecture. Yet many are grappling with the complexity of integrating crucial workloads such as Oracle and SAP applications in hybrid multicloud environments. According to a recent IBM Market Development and Insights (MD&I) study, 43 percent of IT leaders cited a shortage ...read more
A cognitive supply chain control tower sees over mountain-sized production and delivery obstacles
Written by Tim Wholey and Pradeep Singh | December 2, 2019 | Automation, Cognitive enterprise, Process optimization
There’s no time like the present — unless you run a supply chain. Shepherding products, parts, food, clothing and other wares across a supply chain in today’s digital-powered world requires visibility and the ability to predict the immediate future. As we’ve written about previously, companies need real-time information and advanced insights to foresee and properly ...read more
This digital transformation enabler may suprise you
Written by Kevin Jackson | November 26, 2019 | Digital reinvention, Manage cloud, Multivendor management
Hint: It includes rethinking how your team spends its time ...read more
Forging human connections for next-generation customer experience
Written by Carole Irgang | November 25, 2019 | Business resiliency, Business transformation, Digital reinvention
Deepening and creating a relevant human connection with consumers has become one of the top marketing industry trends and priorities. Technology has empowered consumers and increased their expectations for a superior customer experience across multiple platforms. This shift has made understanding people on deeply personal, emotional and cultural levels essential for marketers trying to break ...read more
Enterprise container platforms, Part III: Building applications with microservices in an evolving production environment
Written by Juergen Loeb | November 21, 2019 | Business transformation, Cloud, Open source
The use of containers as a deployment vehicle for applications is on the rise. In fact, IDC says that by 2022, the acceleration of legacy application modernization and net-new development in Europe will lead to 30 percent of production applications being cloud-native1 using microservices, containers and dynamic orchestration. This means that most containers will still ...read more
Activate your CX North Star by focusing on enterprise experience
Written by Billy Seabrook and Carolyn Baird | November 21, 2019 | Business resiliency, Business transformation, Digital reinvention
“Making the world a better place,” as parodied by HBO’s popular TV series, Silicon Valley, is not a brand purpose. Especially in today’s virtual environment, companies realize that their brand needs to stand for something beyond just the transaction. Instead of a lofty, vague, and essentially meaningless sentiment, a brand purpose needs to be brand-authentic, ...read more
For digital evolution, the right partner is key
Written by Dayna Sargen | November 19, 2019 | Business transformation, Digital reinvention
Looking ahead: An ERP evolution on the horizon The world of enterprise resource planning (ERP) software has long been difficult to navigate. Companies often stick with the same solutions for years, fearful that improving their ERP software, or moving away from customized systems, would cost too much or disrupt their businesses. “Most of our clients ...read more