Innovative retailers balance the best of digital and physical worlds
Written by Rebecca Hardy | February 3, 2020 | AI, Business transformation, Cloud...
In-person shopping in physical retail locations has dwindled in recent years, largely due to the convenient experience available through online shopping options. While many retailers have already incorporated online shopping into their strategies, there’s still the question of what to do with existing brick-and-mortar stores. Rather than replace physical shops altogether, innovative retailers are embracing ...read more
Agile transformation and the critical role of HR in creating positive, lasting change
Written by Zachary Goldberg and Lauren Kramer | January 23, 2020 | Business resiliency, Business transformation, Cognitive enterprise
Modern enterprises recognize that strategic agility is good for business. Agile transformations present a fundamental shift in how companies operate day to day. They change how people work, engage with customers and manage employees. The reasons why companies undergo these transformations vary. For many enterprises, the objective is two-fold: they want to deliver higher quality ...read more
3 technology support trends to watch in 2020
Written by Kevin Wahlmeier | January 22, 2020 | AI, Application modernization, Business transformation
Technology support is a fast-moving industry, one that must both respond to disruptive change and constantly reinvent itself to improve user experience. From chatbots that learn from interactions to improve their functionality over time to augmented reality support that boosts field technicians into instant experts, the business of technology support continues to break new ground. ...read more
Tackling global uncertainty with agility and technology
Written by Martin Flemming | January 20, 2020 | Business resiliency, Business transformation, Cognitive enterprise
The technological and economic transformations of the past decade have been some of the most dramatic in history—and they help explain much of the uncertainty business leaders are now confronting. To succeed in the decade ahead, leaders must be prepared to act and adapt in new, yet sometimes daunting, ways. Technology will both drive this ...read more
AI meets technical support: 3 methods to know
Written by Militza Bishop | January 17, 2020 | AI, Business transformation, Multivendor management
If you’re considering integrating artificial intelligence into your IT support infrastructure, you’re not alone. Perhaps your Net Promoter Score (NPS) for technical support delivery is low. Or your support agents are using a myriad of old tools, which doesn’t translate to a fast, digital support experience. New research by Morning Consult for IBM says three ...read more
How to make the SAP S/4HANA move as quick and smooth as possible
Written by IBM Services | January 15, 2020 | Cloud, Cognitive enterprise, Software-defined
It’s tempting to believe that 2025 is far into the future. Only five short years from now, for some businesses, that date inspires urgency. That’s because 2025 is when SAP will end mainstream maintenance of SAP Business Suite installations that occurred before the launch of SAP S/4HANA. This end of maintenance deadline impacts those who ...read more
How healthcare payers can win in the world of the cognitive enterprise
Written by Paul Stoddart and Carrie Worley | January 14, 2020 | Business transformation, Cognitive enterprise, Healthcare
A new era of business reinvention is dawning that will accelerate disruption and reshape health insurance. With increasing pressure to improve customer experience, manage the explosion of data, and harness the potential of artificial intelligence (AI) and smart technologies to differentiate and drive growth, payer organizations must evolve to the next generation model for digital ...read more
The imperative role of strategy in cloud migration and app modernization
Written by IBM Services | January 7, 2020 | Cloud, Journey to cloud
Migration to the cloud is more than a technical exercise. This is among IDC’s key observations from a global survey of IT decision makers about their application and data center initiatives and their plans for cloud hosting over the next five years. A successful cloud migration also involves a business transformation, both organizationally and culturally. ...read more
Enterprise container platforms, Part IV: Embarking on your container journey
Written by Juergen Loeb | January 7, 2020 | Business transformation, Cloud, Open source
In this series so far, we’ve gone over how microservices and containers work together to save time and money in enterprise IT environments; how container platforms challenge IT leaders to rethink IT infrastructure composition and deliver resources to lines of business; and key elements to keep in mind when implementing a container platform. Now, are ...read more