The power of the partnership ecosystem

Consumers today factor more into their decision-making than just the cost or quality of a product. A recent study found ...

3 keys to a content value-exchange across the customer lifecycle

A digital-first experience didn’t used to be the requirement, but as a result of COVID-19 digital ...

8 ways to modernize your IT management for a product-centric organization

Successful digital transformation is fundamentally rooted in IT functions. Many of the traditional ...

Process mining and execution management: an X-ray, diagnosis and treatment for business performance

“Transformation for the sake of transformation doesn’t matter unless you get real, ...

Why is meaningful digital transformation hard for enterprises? Here are 2 common culprits

The Evolution of Transformation Business as usual simply doesn’t work with today’s continual ...

How a data driven customer experience puts automakers in the driver’s seat

A visit to an automotive dealership has traditionally served as the cornerstone of the customer ...

Four steps to build a more transparent and resilient supply chain through risk management

Today’s supply chains are high-performing, globalized machines. With leaner supply chain ...

Four ways insurance companies are improving their customer experience

Today’s most successful companies build their entire business around the customer. And for the...

Are internal processes blocking your customer experience success?

Business is always changing. Frequent market disruptions make it easy to get lost in the constant ...