Journey to recovery: How to succeed in this new normal

Our new normal has demanded new ways of working. The pandemic and mandatory lockdowns have left organizations little ...

Meet ‘VAT’ – here’s why virtual agent technology should be your next hire

People are more dependent now than ever before on digital channels. For everything from digital ...

3 considerations for rethinking your IT inventory management approach

What do you do when it’s 2 AM, you’re experiencing an outage on your critical server and you ...

Four ways Salesforce customers are adapting, surviving and thriving in the COVID-19 era

The road to recovery from the COVID-19 pandemic continues to be uneven, at best. A number of ...

5 ways to unlock the value of people with intelligent workflows

IBM recently interviewed 165 organizations to understand how they view talent management given ...

Why investing in your data is now more important than ever

Data is the raw material for digital transformation The ability to act on data-based insights in real-time has never ...

Unplanned hybrid cloud implementations challenge business transformation

Use of hybrid cloud has dramatically expanded across the enterprise in recent years. That probably ...

The three keys to emerging smarter

For many companies, the past six months have been focused on surviving the pandemic and creating new operational ...

Four lessons learned from modernizing the employee experience at an oil and gas company

Companies often focus extensively on the customer experience — both in terms of processes and ...