virtual agents

Prudential Singapore puts Watson AI to work to increase sales agent performance

Key Points: Prudential Singapore’s 4,600 financial consultants (FCs) serve as the insurer’s key customer touchpoints. Their ability to access and deliver prompt and relevant advice to customers at any time is vital Facing steady growth in customer and business volumes, Prudential recognized it needed an easily scalable and cost-effective solution to support a growing number […]

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Insurers are serious about AI-powered chatbots

Please allow us to introduce ourselves… Chatbots, or Virtual Assistants (VA’s) are no longer so uncommon as to cause consumers to do the virtual equivalent of gawk or an awkward stumble when they come across one. Chatbots have quickly moved into the mainstream. Insurers are no exception, and it is much more than novelty that […]

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Dig|In 2018: Digital transformation starts and ends with the customer

The Digital Future of Insurance Conference, otherwise known as Dig|In, held in Austin, Texas from May 14-16 addressed many tough issues facing the industry. With session topics such as “Is UBI Dead?”, and “Is the Industry Ready for Touchless Claims?”, the largest technology conference in the insurance industry focused on the issues and trends that […]

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