Customs & Border Management

A Smarter Customs Dream

Starting May 4th, 2014, in Brisbane Australia, the World Customs Organization IT conference will be held, with a theme focused on how Customs operations can improve economic competitiveness. The conference will provide a forum for government leaders and private sector organizations to share key trends, best practices, and a vision for the future of customs as an enabler of economic growth.

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During the conference I will be part of  a panel that will explore the role of Data Quality in enhancing the efficiency and effectiveness of border procedures. I will discuss IBM’s experiences with Big Data and Analytics, and how the emerging areas of contextual and cognitive computing have the potential to transform the customs operations, for both the government organizations and the private sector.

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To move from a dream to reality – Smarter Customs, I will also explore the challenges faced today by customs organizations, because while technology can serve as a key enabler to transform border procedures, technology alone is not enough. Internal and external factors ranging from enabling legislation, an appetite for modernization , new business models, and organizations that support change may be necessary to fully benefit from these new technologies.

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As these technologies advance, governments that effectively embrace them and put into place solutions that leverage the new capabilities will have a clear competitive advantages in the areas of trade facilitation. And the Dream for a Smarter Customs experience will indeed become reality….


Director, Global Government: Member - IBM Industry Academy

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