Customer Experience
Today’s transformation. Tomorrow’s reality.
Can a smart mobility app propel Italy’s century-old railway?
Written by Matt A.V. Chaban and John Kultgen | November 15, 2019 | Cloud, Customer Experience, Travel and Transportation
The Nugo app could only be made by Gruppo FS—no one else knows the ins-and-outs of Italy better. ...read more
What’s an AI-informed snack?
Written by Michael Todd Cohen and | October 7, 2019 | AI, Customer Experience, Retail and Consumer Products
Cerealto Siro's AI snacks are made possible through I+Radar, a new tool built in partnership with IBM and I+dea. ...read more
Security, not brands, will drive auto consumers in 2030
Written by Matt A.V. Chaban | September 17, 2019 | Automotive, Customer Experience, Data
As more consumers turn to their phone, not their key chain, to get around, brand loyalty could diminish if automakers cannot find a way to standout. ...read more
German auto chief Bernhard Mattes on what’s “driving tomorrow” at IAA 2019
Written by Matt A.V. Chaban | August 30, 2019 | Automotive, Business Operations, Customer Experience
The head of the world's biggest auto show sees an industry transformed ...read more
VW’s AI-powered Virtus sedan brings the cognitivo car to Copacabana
Written by Matt A.V. Chaban | July 2, 2019 | AI, Automotive, Customer Experience
The Manual Cognitivo in VW's new Virtus sedan not only improved the driving experience—sales soared, too. ...read more
Serving variety: how Wimbledon’s content chief courts fans
Written by Justine Jablonska | June 27, 2019 | Big Thinkers, Customer Experience, Telecommunications, Media and Entertainment
This story is part of Big Thinkers, a series of profiles on business leaders transforming industries with bold ideas. A billion fans engage with Wimbledon in any given year, and it’s up to Alexandra Willis to decide what the majority of those fans see and hear. “My role is to be the guardian of Wimbledon’s ...read more
In India, Bestseller turns to AI to keep stores relevant
Written by Jordan Teicher | March 20, 2019 | Customer Experience, Retail and Consumer Products, Supply Chain
With the right technology, such as AI, key decision-makers in India’s retail world could enhance their intuition and help them forecast better in order to deliver what consumers want in each store. ...read more
Why in-store pickup is about more than convenience
Written by Guest Author | February 22, 2019 | Customer Experience, Deep Dive, Retail and Consumer Products
The way a retailer handles pickup can dictate how the customer feels about the brand overall. ...read more
5G changes everything
Written by Justine Jablonska | February 20, 2019 | Customer Experience, Deep Dive, Telecommunications, Media and Entertainment
As telcos around the world gear up for 5G in 2019 and beyond, IBM's Marisa Viveros and Linux Foundation Networking's Arpit Joshipura chat about what 5G means for industry. ...read more
