Customer Experience

What’s an AI-informed snack?

Written by Michael Todd Cohen and | October 7, 2019 | Artificial Intelligence, Customer Experience, Retail and Consumer Products

Cerealto Siro's AI snacks are made possible through I+Radar, a new tool built in partnership with IBM and I+dea. ...read more


Security, not brands, will drive auto consumers in 2030

Written by Matt A.V. Chaban | September 17, 2019 | Automotive, Customer Experience, Data

As more consumers turn to their phone, not their key chain, to get around, brand loyalty could diminish if automakers cannot find a way to standout. ...read more


German auto chief Bernhard Mattes on what’s “driving tomorrow” at IAA 2019

Written by Matt A.V. Chaban | August 30, 2019 | Automotive, Business Operations, Customer Experience

The head of the world's biggest auto show sees an industry transformed ...read more


VW’s AI-powered Virtus sedan brings the cognitivo car to Copacabana

Written by Matt A.V. Chaban | July 2, 2019 | Artificial Intelligence, Automotive, Customer Experience

The Manual Cognitivo in VW's new Virtus sedan not only improved the driving experience—sales soared, too. ...read more


Serving variety: how Wimbledon’s content chief courts fans

Written by Justine Jablonska | June 27, 2019 | Big Thinkers, Customer Experience, Media and Entertainment

This story is part of Big Thinkers, a series of profiles on business leaders transforming industries with bold ideas. A billion fans engage with Wimbledon in any given year, and it’s up to Alexandra Willis to decide what the majority of those fans see and hear. “My role is to be the guardian of Wimbledon’s ...read more


In India, Bestseller turns to AI to keep stores relevant

Written by Jordan Teicher | March 20, 2019 | Customer Experience, Retail and Consumer Products, Supply Chain

With the right technology, such as AI, key decision-makers in India’s retail world could enhance their intuition and help them forecast better in order to deliver what consumers want in each store. ...read more


Why in-store pickup is about more than convenience

Written by Guest Author | February 22, 2019 | Customer Experience, Deep Dive, Retail and Consumer Products

The way a retailer handles pickup can dictate how the customer feels about the brand overall. ...read more


5G changes everything

Written by Justine Jablonska | February 20, 2019 | Customer Experience, Deep Dive, Telecommunications

As telcos around the world gear up for 5G in 2019 and beyond, IBM's Marisa Viveros and Linux Foundation Networking's Arpit Joshipura chat about what 5G means for industry. ...read more


At United Airlines, Jason Birnbaum aims for transformation without the turbulence

Written by Jordan Teicher | September 7, 2018 | Big Thinkers, Customer Experience, Travel and Transportation

United Airlines' digital transformation had yet to prove truly transformative. Jason Birnbaum wanted to change that. ...read more