Customer Experience

VW’s AI-powered Virtus sedan brings the cognitivo car to Copacabana

Written by Matt A.V. Chaban | July 2, 2019 | Artificial Intelligence, Automotive, Customer Experience

The Manual Cognitivo in VW's new Virtus sedan not only improved the driving experience—sales soared, too. ...read more


Serving variety: how Wimbledon’s content chief courts fans

Written by Justine Jablonska | June 27, 2019 | Big Thinkers, Customer Experience, Media and Entertainment

A billion fans engage with Wimbledon in any given year, and it’s up to Alexandra Willis to decide what the majority of those fans see and hear. “My role is to be the guardian of Wimbledon’s external voice,” Willis said. Willis is head of communications, content and digital at The All England Lawn Tennis Club. ...read more


In India, Bestseller turns to AI to keep stores relevant

Written by Jordan Teicher | March 20, 2019 | Customer Experience, Retail and Consumer Products, Supply Chain

With the right technology, such as AI, key decision-makers in India’s retail world could enhance their intuition and help them forecast better in order to deliver what consumers want in each store. ...read more


Why in-store pickup is about more than convenience

Written by Guest Author | February 22, 2019 | Customer Experience, Deep Dive, Retail and Consumer Products

The way a retailer handles pickup can dictate how the customer feels about the brand overall. ...read more


5G changes everything

Written by Justine Jablonska | February 20, 2019 | Customer Experience, Deep Dive, Telecommunications

As telcos around the world gear up for 5G in 2019 and beyond, IBM's Marisa Viveros and Linux Foundation Networking's Arpit Joshipura chat about what 5G means for industry. ...read more


At United Airlines, Jason Birnbaum aims for transformation without the turbulence

Written by Jordan Teicher | September 7, 2018 | Big Thinkers, Customer Experience, Travel and Transportation

United Airlines' digital transformation had yet to prove truly transformative. Jason Birnbaum wanted to change that. ...read more


No matter which class you fly, AI is personalizing airline travel

Written by Guest Author | August 20, 2018 | Artificial Intelligence, Customer Experience, Travel and Transportation

In a competitive field of low-cost carriers, legacy airlines are turning to artificial intelligence to personalize the journey for customers and build brand loyalty. ...read more


What is a smart grid?

Written by Rich McKay | April 17, 2018 | Artificial Intelligence, Customer Experience, Energy and Utilities...

Utilities can leverage new data from smart grids to improve their existing grids. Technology such as smart meters, sensors, and analytics will help utilities better understand their grids and provide new value to consumers. ...read more


Apple store designer Tim Kobe: stores are “as important as they’ve ever been”

Written by Jordan Teicher | April 12, 2018 | Customer Experience, Retail and Consumer Products

A lot has changed in retail since Apple store designer Tim Kobe started his firm in 1989, and technological disruption has been a big part of that. Technology, he says, will also be a big part of what comes next. ...read more